Cell C *********** service

<p>I had a data contract withCell C that I used on my laptop, totally useless. Although it would connect to the internet, it just never worked. After numerous phonecalls to cell c, I had to travel 400km to my nearest Cell C branch to have the modem checked and updated. Everything worked fine there, when I got home, it did not work - again. I called to cancel my contract, since I have been paying for something I could not use. The consultant told me that my contract has been cancelled with immediate effect and I would only pay pro rata until that date - early March. However, when I checked, the data was still on. I phoned again, then the consultant told me me, no, there must be a month's notice. Fine - so I gave them until end op April. I called, was assured that the contract was cancelled. Surprise! End of May the payment was deducted from my bank account. I called on 2 June 2017, the consultant at customer care said, yes the contract was cancelled, but just to make sure, I must get to Cancellation Department. Did that, they checked, yes it was cancelled, but to ask about the payment that went off, I have to go to Accounts department. Did that. They said, no, contract has not been cancelled, I must go to Cancellations Department. That was it for me. How many times must I contact them and every time I get a different answer? Quick to debit my account but they are not doing what they should. Incompetence par excellence. I would like to know - who **** to me: the one who said the contract was cancelled with immediate effect and payment would be pro rata, those who assured met THREE times the contract was cancelled, or the Accounts consultant?? I cancelled because they did not provide the service I was paying for. Why sell a service they cannot provide? </p> <p>To say the least, I want a full refund from the date the contract was supposed to be cancelled. I am not going to pay for their incompetency.</p> <p>Another problem. I use only whatsapp on my cell phone, no other apps, no facebook, emails, anything else. Everything else has been disconnected. I buy a whatsapp bundle from Cell C, but my normal data use on the phone is ridiculous - 100MB in 10 days, while I have a whatsapp bundle?? Funny, I cannot see that the whatsapp bundle uses any data. Can you explain?</p>