sT
sheeya T

1 reviews | Active since Jul 2017

30 Dec 2019, 11:47

CELL C *********** 3RD GRADE SERVICE

CELL C *********** 3RD GRADE SERVICE

I TOOK AN UPGRADE ON MY CONTRACT, TOLD THE CONSULTANT I WANTED TO CHANGE MY NO. WHEN THE CONTRACT STARTED, TO MY BUSINESS NO. HE AGREED, IT COULD BE DONE. WHEN THE CONTRACT KICKED IN, CELL C, TOOK ALL MY CURRENT BENEFITS AWAY, AND PUT THE NEW BENEFITS ON THE NO. I DID NOT WANT IT ON, AND NOW THE CALL CENTRE AGENTS SAYS I CANNOT HAVE THE NO. CHANGED, YET THAT WAS A PRE-REQUISITE OF THE UPGRADE TO KEEP MY BUSINESS NO. WHEN I TRIED TO CALL THEM, THEY PUT ME THROUGH TO SEVERAL PEOPLE, THAT STILL COULD NOT ASSIST ME, WHEN I ASKED THE CONSULTANT NANCY TO SPEAK TO THE MANAGER, SHE SAID THEMBA DUIKER WAS BUSY, HE COULD NOT ATTEND TO ME??? CELL C ARE ************ AND HAVE *********** PEOPLE WORKING FOR THEM!!!

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Replies (1)
Cell C
Cell C's reply30 Dec 2019, 16:22
Official
Good day Sheeya T 

We sincerely apologize for the unpleasant experience. 

We have escalated the matter to our Support Team. Do expect our call. 

^NT