CELL C-***********

I will try to keep this simple: My monthly contract with Cell C is R384.00, deductible on the 1st of of every month via debit order. I requested to have this amended, with effect 6 AUGUST 2022. The 6th of JULY 2022, a second debit order went off for July's invoice. July's invoice have already been deducted the 1st of July. So , double deduction on the 6th, which I reversed. R384 paid the 1st R384 deducted again on the 6th, which I reversed. My balance R0.00-simple enough one would assure. I receive an email mid July, saying that I have not paid my July invoice, interest of R70.00 are being added. Roll on August, 06/08/2022, and wait for it, they deduct 2x premiums of R838.00.

Nearly R1700.00, which I had to reverse at the bank, an extra R90.00 bank charges!!

I paid R384 on the 08th of August, which is my August invoice without their penalties, which I will not be held accountable for.

I logged a complaint, of course you cannot mail a person directly.

A lady phoned me back a week after my complaint, I explained the situation, send through my bank statement, indicating the payment on the 1st of July, with invoice etc. She acknowledges that their system did not capture the 1st of July's debit order. Well, the harassment continues... Another mail received this morning, saying that I am in arrears as July's invoice was not settled. Is it possible for a competed party to resolve this?

I will be cancelling my contact.

Regards Anneke

Still the harassments