Cell c incompetency

I recently ordered a router on a data plan. I have never received it but my account has been billed. I lodged several complaints with cell c direct which they have confirmed that the package ordered is still at cell c company.

But they are so quick to bill my account Up to now I have not received any refund futhermore I have received a statement that my account will be billed again end of this month. They now that I cannot reverse this amount athoerwise I will gey blavkilisted. Please be careful with cell c. Inhave already reported the matter with my lawyers then wel see how far it goes.