CELL C INCOMPETENCE TO HELP CUSTOMERS WITH A PROBLEM.

I upgraded to a ne phone but the phone (Huawei Y61) was not compatible with google or the programs that I use for my work. Then a guy named KAMO phoned me and presented me with another Samsung phoned at the same price range. He was supposed to phoned me this morning to concluded the contract. He gave me his personal number but now does not answer. I phoned in but I have now been put through to EIGHT different consultants and nobody is able to help me. This is POOR SERVOCE at its best. I need the phone to carry on with my business. I only had the delivered phone for less than 24 hours. Could not finish the setup. PLEASE HELP!!!!