Cell-C, incompetence so thick you can cut it with a knife.

On the 15th of March 2023, I sent my new bank account confirmation letter to *** in response to their notice of missed payment, requesting the debit order details be changed to my new account for obvious reasons, such as them getting their money...

clearly, they don't want their money as they have not bothered to do so. I got a call. from someone within their collections department who told me i have to call in to change the details, however, this agent advised that I had until the 27th of April to rectify my account. as i had informed her my salary would only clear on that day. on the 27th i downloaded their Cell c app to my mobile device and immediately attempted to make payment, this was unsuccessful and the payment although approved at my bank failed, so not only are their staff *********** but so are their applications and so-called solutions/services. now they have suspended my account and now prevent me from calling out including calling to the 135 number, how am I supposed to fix the stuff-up they have created by simply disregarding my original request to change banking details....

someone needs to step in here and find out who has failed to perform their duties and update my banking details, it makes no sense that I am being penalized for their own incompetence.

this needs to be rectified with immediate effect as the failure to change over banking details is not my own, as again this was sent through on the 15th March 2023 already and no action has been taken from Cell-C side to update their broken systems.