Cell C Incompetence Is staggering, 2 months to understand a problem

I have 3 contracts and I have been a customer of cell c for over 10 years. And in that 10 years their service has been literally going down the sewer pipes. My WiFi router contract was R136.80 for 10gig day and 10gig night data. When my two other contracts were upgraded, the *********** idiots decided to upgrade my price of the WiFi contract to R232.00 but give me 5 gig day and 5 gig night data. What kind of stupidity is this? Why would a customer pay almost double the price for half the data? Were you people just picked from the street for your jobs? Or did you actually have to have some brains to get it, because what you're doing makes no sense. I had a team leader call me to tell me how they would rectify it, and last month I was debited for R232.00 and only got half the data..... Where the **** is the rest of my data and my credit that you people overcharged for.... You're quick to have the funds debited or put a block on a person that hasn't flippin paid on the debit date, but when you people **** up then it's a waiting game!!! Sort this f****** s*** out TODAY!!!!!