Cell C incompetence - incomplete contract order

Ive had a Cell C contract for the last 2 years which has now come up for upgrade. I received a call last week advising of the opportunity to upgrade/renew my contract with a new device etc.

I request to proceed with the renewal but to add the SMART WATCH to my package as well to which the consultant agrees and gives me the extra price and confirms the total final monthly subscription amount for the device contract as well as the watch.

The contract is received, but no watch on the contract which was queried with no response.

Long story short, the device arrives by courier but no watch included in the package. Again, I query this by calling the customer service line. After holding for more than 30 minutes, i'm advised that because the error is on the sales department's part, that I need to speak to sales. Another 30 minutes of holding ensues and I get through to sales department who advises that "their is nothing" they can do as the agent didn't add the watch when he processed the renewal. I asked to speak to this agent and the response is that he doesnt know who the agent is and doesnt have any means of checking that either.....SSSOOOOO, The message I got from that is that if someone activates a contract on someone's name without permission, there is no way if tracing it with Cell C apparently.... I advise that the error is not on my part and that surely there is SOMETHING they can do to have my watch sent to me.

The agent then advises to speak to management and he puts me through, only to be cut off after being on the phone with this company for more than an hour without being any closer to a resolution. I figured, ***** the watch, but another part of me says WHY???? Why let a company who is supposed to be one of the biggest network service providers in this country just get away with poor service and no sense of accountability even though my request as a consumer was to give them extra business? It makes no sense.

Anyway, while writing this review, I receive a response to my email I sent almost 3 days ago, asking me to write another email with my ID which I've now shared probably 10 times.......AAARRRGGHHHH!!! Cell C, this will be my last contract with you and all the devices in my household will be swapped to other networks as well..

APPALLING service to say the least!!!