Cell C Incompetence

After a full year of giving Cell C the benefit and time to resolve my query I have now had enough of their incompetence. In November 2020 I called the customer care call centre as I completely forgot to cancel my contract which ended. The agent advised it will be cancelled and I shouldnt see any further deductions on an account I also didnt use at the time. Notification of change of banking details were also sent to them already. In February I had to call in again after seeing several deduction which put my account in a minus. The girl on the call told me then the contract was never cancelled and before they can cancel I need to pay an amount of R1800. She also confirmed on the phone that no further deductions will take place. I paid them R1900 in Feb to cover for whatever interest they going to charge again, then the next month I paid another R280. In March I discovered they deducted again but at the same time the account statement I received showed a credit amount of R1900.. I was so confused and called and emailed the call centre all the proof of payments and my query. No one called me back and after a month I called in again. Not one of the agents could explain why they are still deducting from my bank account and the one I already told them I am not using. All she said was that she can she the credit and I mustn't worry. Wel they still deducted and I eventually had to stop the debit orders. Its taken me almost a year when I finally went into the Canal walk store to find out I apparently have two accounts. The lady told ne she can see the one is in credit and the other account for the contract I took out in 2016 had a balance on. She promised she will escalate it and that they will move the funds over to the outstanding account. In January when I checked my credit score to my surprise Cell C listed me as a default payer. I have not received a statement for this account I owed since that contract ended and I upgraded in 2018.How in heavens name did I end up with two accounts and how come I never received a call or a statement regarding the outstanding balance on the old account. But the problem I have is, why since November 2020 no one could tell me about the two accounts and up until today after 10 emails and several calls no one can resolve my issue. I want that default removed ASAP or I will go to the Ombudsman.. Based on their reviews and scores this is clearly not an isolated incident. I wonder if anyone will contact me lets wait and see...