Cell C incompetence!!

Still not resolved! Its now the 2nd month that his account is suspended..Cell c still has not been able to figure out that for ONE user/account, that you can't have TWO bank details and that they should be using ONE bank details to deduct the account. These are pensioners and it is costing them money to keep going in store, to keep phoning, the incompetence is ridiculous! They have still not CREDITTED the account for the INCORRECT DOUBLE DEBIT that they deducted more than R800 when the only income these pensioners have is a STATE PENSIONS!!! Today again the pensioners have to pay for transport to go into a store to sort out cell c incompetence!! We will be closing these accounts and will continue to pursue to ensure that Cell C refunds the monies that they STOLE!! Check your bank statements people... shocking behavior!! Ps 3rd Hello Peter - and we have a PAGES FULL of reference numbers, correspondences etc