CELL C INCOMPETENCE - CUSTOMER SERVICE FAILURE

If there was a minus 5 option I would give it to Cell C. The incompetence I have encountered through my dealings with the Customer Call Centre is mindboggling. If there is a problem with your account, good luck with trying to resolve it. They are like this big cosmic unknown - there is no clear complaints escalation if you look on their website, only one option which is 084135 or customer service email. No head office details to phone. Nothing. Full stop. I escalated to ICASA with no joy unfortunately, no feedback, no assistance with resolution. Nothing. It is now with the Office of the National Consumer Commissioner. I have been hounded since 5 June 2023 regarding an outstanding payment. After numerous attempts to clarify - sending proof of payment 3 times, not one person at Cell C has taken the matter up and try to resolve it. No phone call from them or ICASA. Cell C have been paid, they need to allocate the payment correctly. I don't know how much more clearer I can clarify to them or how many times I need to do it. At the moment I have about 10 reference numbers. But here is the kicker.....this morning I received a phone call from Cell C informing me of the outstanding amount. What a miracle! They DO have my phone number. But alas, it was only to berate me and not to resolve the outstanding issue. The phone call did not end well. Cell C, you are about to lose 3 contracts I have with you and judging by the unhappiness of other customers you will be losing many more. Redeem yourself or suffer the consequences.