Cell c Incompetence as usual.

I did a sim swap 24hrs ago. When I inserted my sim card, it was not active. Where firstly I was told that I failed security questions. On information about my phone not even a week old. I hung up and decided I will call back after an hour. Within 5min, the agent that just told me I failed called me back. Stating that there was a system error, that I actually passed. She went on to ask me the security questions, which I answered exactly as I did when I called. Guess what I passed, no surprise on my part because it's my number after all. 25 hrs later When I called, I was then told that the incorrect number was Rica number was captured. Thus my sim swap was not done. This number is link to all my apps and logins, meaning that thanks to Cell C, I won't be able to do anything as I am not able to receive a OTP. Then all you get is "I'm shori nywa Shori".