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Philip S

1 reviews | Active since Jul 2022

13 Mar 2023, 15:57

Cell C incompetence and thievery.

I am so glad my contract is coming to an end. I am so tired of every m9nth for the last few months having the same argument with Cell C regarding the additional charges on my account. So this month after a huge fight to get returned debit order charges reversed. Now I get charged for non payment of the reversed amount as it was only reversed after the debit date. Like really try explain that to them and you get the same respo se. "You didnt pay" So to unblock my line I paid before the reversal. Now I get told but u paid late so we charge for late payment. This ia a charge that should have not been on my account in the first place. Now again I get a call telling me that I didnt pay my current month. Guess what it was paid already on the 25th of last month and I am sure that there is going to be another late charge added. Thr incompentance of these people is beyond my understanding. I have had my account with Cell C for years now and cannot wait to leave. They dont even care if you leave they srael so much from clients. I suppose they dont care how many clients they lose. I call constantly to try to get the issue resolved ,but have absolutely no luck. Then get told we will escalate ur issue and somebody will call within 24=48 hours. What a joke it never happens like that. The only way to get anything sorted is via social media. Counting down the days until I can call and cancel the contract

0
Replies (2)
Cell C
Cell C's reply13 Mar 2023, 16:03
Official
Good day Philip

Thank you for contacting us. 

Please accept our sincerest apologies as we look into this matter. Do expect our call. 

^NT
PS
Philip S's update14 Mar 2023, 19:13
Reviewer Update
So true to Cell C normal incompentance now I get told my account is again in arreas. The latest statment I have shows my payment is due by the 8th of April. But now I am being told that my account is overdue yet again this is the 4th or 5th time since December last year. I have absoutly no Idea how many more times I need to submit proof if payment. Can somebody please explain what I can do do actually get this dam account sorted. I am tired of having to speak to the idiots at cell c who say to me I didnt pay my account when I have proven time and time again that my payments were made. . Will Cell C ever get this account rectified????. They are absolutely the worst network I have ever had the displeasure to deal with. If anybody is considering Cell C I would strongly warn you not to go with them the level of service is non existent the accounts are untrained and they have absolutely no customer service. They will debit and re debit your account jand charge you R70.00 per time ust to make money off of you. And if your R70.00 debit isn't paid well guess what it is another R70.00 for that being returned. Best of all I had to close my account to stop this but they still continue to try debit my account. When I try cancel the debit order it is no you can't cancel the debit order. Even though they are aware my account is closed they still continue to try debit me and charge for the returned debit...pure blatant legalized *******.