Cell c incompetence

Due to an error on our part re payment they were told funds were available as of the 4th of sept. Cell c send a message sating "dont forget that you arranged Cell C debit order resubmission for X amount is due on 4th sept. Money was in the account but was only taken on the 15th Sept for the month of August. Second payment which was now the current month september went off on the 16th sept.. Now my question if all funds have been paid why do we still on the 20th of September have no connection. Another cell C slapgat employee who just isnt interested by the fact that we 72 year olds are left with no means to phone SAPS, Ambulance etc. Do they care hell no. Disgusting is all I can say. If they feel like addressing the problem with me my no is ***. Bunch of useless monstrosities. You already now owe me 4 days extra for the four days reception I have lost due to Cell C Incompetence. Get up off your ass and solve it. Wewere told connection would be back sunday only the good lord might understand why we had to wait 3 days after payment was made. Maybe you can enlighten us to this fact