AB
Andre B
1 reviews | Active since Mar 2025
10 Apr 2025, 15:24
Cell C incompetence
Cell C owes me a refund and refuses to pay it back. They are coming up with excuse after excuse to pay back the money they owe me. CELL C made the *********** mistake by upgrading a contract that I never asked them to upgrade and now they refuse to pay back the money. Stay away from this service provider. I will be contacting my lawyer.
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Replies (2)
Cell C's replyOfficial
10 Apr 2025, 16:00Dear Andre Booysens,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide, and we completely understand your concerns. Please rest assured that the matter has been escalated to the relevant team, and one of our consultants will be reaching out to you shortly to assist further and work toward a resolution.
We appreciate your patience and the opportunity to resolve this.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide, and we completely understand your concerns. Please rest assured that the matter has been escalated to the relevant team, and one of our consultants will be reaching out to you shortly to assist further and work toward a resolution.
We appreciate your patience and the opportunity to resolve this.
Regards,
Cell C | GN
Cell C's reply10 Apr 2025, 16:00
Official
Dear Andre Booysens,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide, and we completely understand your concerns. Please rest assured that the matter has been escalated to the relevant team, and one of our consultants will be reaching out to you shortly to assist further and work toward a resolution.
We appreciate your patience and the opportunity to resolve this.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide, and we completely understand your concerns. Please rest assured that the matter has been escalated to the relevant team, and one of our consultants will be reaching out to you shortly to assist further and work toward a resolution.
We appreciate your patience and the opportunity to resolve this.
Regards,
Cell C | GN
AB
Andre B's updateReviewer Update
10 Apr 2025, 16:04Your escalation department phoned me. They take the cake for incompetence.
AB
Andre B's update10 Apr 2025, 16:04
Reviewer Update
Your escalation department phoned me. They take the cake for incompetence.