WD
William D
1 reviews | Active since May 2023
06 Sept 2023, 14:01
Cell C incompetence
If you have an account with Cell C then check your monthly Invoices carefully. I have an account with 2 phones connected. If you buy “once off” additional Data during the month it is recorded as “recurring” and you WILL be charged monthly whether you want it or not. I tried to cancel. The Call Centre agent was so *********** that she didnt understand know what to do and had to refer it. Its easier to cancel your contract and Port you number.
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Cell C's replyOfficial
06 Sept 2023, 14:19Dear William Dunn,
Thank you for reaching out to us.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide.
The bundle that you are referring to it was activated using a Cell C App as recurring, only the user has access to Cell C App to activate bundles.
Our customer services agent was able to deactivate the recurring bundle for you.
Regards,
^SR
Thank you for reaching out to us.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide.
The bundle that you are referring to it was activated using a Cell C App as recurring, only the user has access to Cell C App to activate bundles.
Our customer services agent was able to deactivate the recurring bundle for you.
Regards,
^SR
Cell C's reply06 Sept 2023, 14:19
Official
Dear William Dunn,
Thank you for reaching out to us.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide.
The bundle that you are referring to it was activated using a Cell C App as recurring, only the user has access to Cell C App to activate bundles.
Our customer services agent was able to deactivate the recurring bundle for you.
Regards,
^SR
Thank you for reaching out to us.
We're sorry to hear about your frustrating experiences with our customer service. That's not the level of service we aim to provide.
The bundle that you are referring to it was activated using a Cell C App as recurring, only the user has access to Cell C App to activate bundles.
Our customer services agent was able to deactivate the recurring bundle for you.
Regards,
^SR