ZD
Zinhle D

1 reviews | Active since Aug 2021

09 Aug 2021, 18:06

Cell c Incompetence

I'm apaulled by cell c's incompetence. They first double debited me for the month of June. The correct debut the 1st and then again on the 15th of June. I reversed the 15 of June debit only to find out they doubled the amount for the 1st of July. I called to resolve the issue but no competence available to resolve. Fast forward they kept *****ing money from my bank I say this because it's an unauthorized debit. Till now they have suspended my account and had to do their job and pay directly to their account to get my lines open. I'm apaulled at the level of service and incompetence with cell c. I'm disgusted that money was ****** by the company. When asked who authorized the debit for the 15th twaa no answer. It's a ******* service

0
Replies (3)
Cell C
Cell C's reply09 Aug 2021, 21:28
Official
Zinhle 

 Thank you for letting us know about this.

 Your feedback helps us.

We are looking into this issue and hope to resolve it promptly and accurately. 

Please expect our call. 

^YM

Cell C
Cell C's reply09 Aug 2021, 21:29
Official
Please respond via private reply with your ID number. 


^YM



ZD
Zinhle D's update09 Aug 2021, 22:09
Reviewer Update
It's been 3 months of back and forth. I reversed the un authorized debuts because cell c was *****ing money from my account. It accumulated till August. U had the audacity to suspend my account when you guys failed to debit on the first. The fact that you can debit money on the 15 means that there's is money on the account. I'm disgusted with what you did after 6 yrs of being debited on the first. So much for customer service. I had to waste my airtym to get my lines opened because of your incompetence.