DM
Daniel M

1 reviews | Active since May 2015

15 May 2015, 21:14

Cell C-Incompetance as Usual

I went into a Cell C store to do a sim swop and was told to purchase a starter pack and to then call their Call Centre.<br> I did exactly as told and was given a reference no. and was also told that I will soon receive a call within 6-8 hrs.<br> Almost 24 hours later I missed their call,so I called the Call Centre again and quoted the reference no. given.<br> I was told that all was in order and the sim swop was completed.<br> I inserted the card,to find it was not activated,so I called the Centre again,only to be told it was after hours and no assistance could be rendered for this query.<br> It was FRIDAY evening and I will only be assisted on MONDAY.

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Replies (1)
Cell C
Cell C's reply16 May 2015, 08:29
Official
Hello Daniel Moses,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,