CELL C INABILITY TO EXPLAIN MISSING AIRTIME

My Mother bought a R100 airtime from Pep on the 22/8/22. The reason for buying the airtime in the first place was to convert to data. The airtime never appeared on her balance, after which she phoned Cell C customer care where the following reasons and explanations were provided. 1. Wait 48 hours for it to reflect. 2.. The 147 recharge number nr didnt work on the 22/8/22 and that 136 should have been used..... Really? 3. To today's explanation (24/8/22) that she went on the internet (which is highly u likely because her account was never credited which means she could not have bought data???????? Really Cell C? 4. That once her current data is depleted ONLY then will they credit her with her money???????? *****!!!!! Is what it is called!!!!? SORT THIS OUR AZ WELL AS YOUR RIDICULOUS CUSTOMERS CONSULTANTS who can't seems to apply basic logic!!!!!! Then MAYBE CELL C you will retain your clients!!!!!!