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gerhardp G
1 reviews | Active since May 2016
04 Feb 2025, 12:32
CELL C INABILITY TO ALLOCATE MY PAYMENTS IS BLOCKING ME FROM STUDYING THIS YEAR
Cell C didn't allocate my payments that i made on their own website. Paid on the 27th of November 2024 , then only allocated on the 22nd of December. Paid on the 18th of December 2024 and only allocated on the 2nd of Jan 2025.
I had to call in and fight with them to allocate my payments. When i say fight , i honestly had to fight with their useless and rude call centre agents to find my payments that i made on their website.
Now Cell C has marked me on the credit bureau as not paid , first for November only. Then now Its showing November as paid but not December.
When trying to call their call centre , i first get blamed as if i made the stuff up and not them. Then after realizing they actually made the stuff up , i just get the crude reply of that i must just wait 3 months , because then it will be rectified automatically at the credit unions.
CELL C STUFFED UP , BUT I MUST SUFFER BECAUSE OF THEIR DOING.
I CANNOT STUDY THIS YEAR BECAUSE I CANT GET A STUDY LOAN BECAUSE OF THIS.
WHEN IS BIG ORGANISATIONS LIKE THIS GOING TO START TAKING RESPONSIBILITY FOR THEIR ACTIONS???
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
04 Feb 2025, 12:59Good day,
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and impact this situation has caused you. We understand how important it is for your payment records to be correctly reflected, and we want to assist in resolving this as quickly as possible. We have escalated the matter to our support team and one of our dedicated team members will contact you soon to assist.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and impact this situation has caused you. We understand how important it is for your payment records to be correctly reflected, and we want to assist in resolving this as quickly as possible. We have escalated the matter to our support team and one of our dedicated team members will contact you soon to assist.
Regards,
Cell C | TN
Cell C's reply04 Feb 2025, 12:59
Official
Good day,
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and impact this situation has caused you. We understand how important it is for your payment records to be correctly reflected, and we want to assist in resolving this as quickly as possible. We have escalated the matter to our support team and one of our dedicated team members will contact you soon to assist.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and impact this situation has caused you. We understand how important it is for your payment records to be correctly reflected, and we want to assist in resolving this as quickly as possible. We have escalated the matter to our support team and one of our dedicated team members will contact you soon to assist.
Regards,
Cell C | TN
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gerhardp G's updateReviewer Update
04 Feb 2025, 14:40Update
Cell C called me now. Case will now be referred to collections to check my balance with them. Consultant should've done that before she called me as she would've seen that i pay little more than i should every month and that i have a positive balance with them. Even after this call , i am bearing the negative effects of their actions as they stated it can take up to 21 working days to have my ITC updated. Ridiculous to say the least.
Cell C called me now. Case will now be referred to collections to check my balance with them. Consultant should've done that before she called me as she would've seen that i pay little more than i should every month and that i have a positive balance with them. Even after this call , i am bearing the negative effects of their actions as they stated it can take up to 21 working days to have my ITC updated. Ridiculous to say the least.
gG
gerhardp G's update04 Feb 2025, 14:40
Reviewer Update
Update
Cell C called me now. Case will now be referred to collections to check my balance with them. Consultant should've done that before she called me as she would've seen that i pay little more than i should every month and that i have a positive balance with them. Even after this call , i am bearing the negative effects of their actions as they stated it can take up to 21 working days to have my ITC updated. Ridiculous to say the least.
Cell C called me now. Case will now be referred to collections to check my balance with them. Consultant should've done that before she called me as she would've seen that i pay little more than i should every month and that i have a positive balance with them. Even after this call , i am bearing the negative effects of their actions as they stated it can take up to 21 working days to have my ITC updated. Ridiculous to say the least.
Cell C's replyOfficial
04 Feb 2025, 15:16Thank you for the update.
Part of our process requires for the consultant to call you and acknowledge receipt of the query. This is to introduce themselves as the consultant who will be handling your query, as well as to ensure that there are no other concerns before they start working on the query.
We do apologize if this process is frustrating and rest assured that we are working on the matter and feedback will be available soon.
Regards,
Cell C | TN
Part of our process requires for the consultant to call you and acknowledge receipt of the query. This is to introduce themselves as the consultant who will be handling your query, as well as to ensure that there are no other concerns before they start working on the query.
We do apologize if this process is frustrating and rest assured that we are working on the matter and feedback will be available soon.
Regards,
Cell C | TN
Cell C's reply04 Feb 2025, 15:16
Official
Thank you for the update.
Part of our process requires for the consultant to call you and acknowledge receipt of the query. This is to introduce themselves as the consultant who will be handling your query, as well as to ensure that there are no other concerns before they start working on the query.
We do apologize if this process is frustrating and rest assured that we are working on the matter and feedback will be available soon.
Regards,
Cell C | TN
Part of our process requires for the consultant to call you and acknowledge receipt of the query. This is to introduce themselves as the consultant who will be handling your query, as well as to ensure that there are no other concerns before they start working on the query.
We do apologize if this process is frustrating and rest assured that we are working on the matter and feedback will be available soon.
Regards,
Cell C | TN
Cell C's replyOfficial
06 Feb 2025, 18:41Good day,
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Cell C's reply06 Feb 2025, 18:41
Official
Good day,
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
gG
gerhardp G's updateReviewer Update
27 Feb 2025, 10:16Just an update on the above.
Cell C did not try to contact me. I have received zero phone calls.
I disputed with Transunion on the 28th of Jan 2025 and provided all proof of payments to them. Since then , Transunion contacted Cell C to try and resolve this. Up to now , Cell C has ignored Transunion. It has been over 21 working days.
Cell C did not try to contact me. I have received zero phone calls.
I disputed with Transunion on the 28th of Jan 2025 and provided all proof of payments to them. Since then , Transunion contacted Cell C to try and resolve this. Up to now , Cell C has ignored Transunion. It has been over 21 working days.
gG
gerhardp G's update27 Feb 2025, 10:16
Reviewer Update
Just an update on the above.
Cell C did not try to contact me. I have received zero phone calls.
I disputed with Transunion on the 28th of Jan 2025 and provided all proof of payments to them. Since then , Transunion contacted Cell C to try and resolve this. Up to now , Cell C has ignored Transunion. It has been over 21 working days.
Cell C did not try to contact me. I have received zero phone calls.
I disputed with Transunion on the 28th of Jan 2025 and provided all proof of payments to them. Since then , Transunion contacted Cell C to try and resolve this. Up to now , Cell C has ignored Transunion. It has been over 21 working days.
gG
Regards,
gerhardp G's updateReviewer Update
27 Feb 2025, 11:08Do not know why Cell C replies privately. I am quoting there response so that everyone can see the condescending reply. All they have to do is tell Transunion that they messed up by not allocating my funds and that my account is up to date. Also to tell me that i must rather pay by EFT as it is quicker to allocate. What??? Cell C took more than a month to allocate my payments , and this is after I had to fight with their rude call centers to tell them to check my payments. Then they have the audacity to tell me that i must maintain a good standing?? My goodness . I have been paying on time , every time. The problem here isn't me , its Cell C. Its clear to see why Cell C could never really stand on its own and has to rely on providers like MTN and Vodacom to keep their services running. Zero accountability on their side and not one formal apology.
"
"
Hi Gerhardus,
Thank you for getting in touch.
As per our records, our support team has made contact with you regarding your ITC update. We understand your frustration, and we’d like to clarify that ITC updates are handled by the credit bureau and may take some time. Since your contract is still active, an ITC clearance request cannot be processed at this stage.
We recommend maintaining the account in good standing to prevent further impact on your credit score. Additionally, for future payments, using cash or EFT instead of PayFast can help ensure quicker allocation of funds.
Regards,
Cell C | MN "
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gerhardp G's update27 Feb 2025, 11:08
Reviewer Update
Do not know why Cell C replies privately. I am quoting there response so that everyone can see the condescending reply. All they have to do is tell Transunion that they messed up by not allocating my funds and that my account is up to date. Also to tell me that i must rather pay by EFT as it is quicker to allocate. What??? Cell C took more than a month to allocate my payments , and this is after I had to fight with their rude call centers to tell them to check my payments. Then they have the audacity to tell me that i must maintain a good standing?? My goodness . I have been paying on time , every time. The problem here isn't me , its Cell C. Its clear to see why Cell C could never really stand on its own and has to rely on providers like MTN and Vodacom to keep their services running. Zero accountability on their side and not one formal apology.
"
"
Hi Gerhardus,
Thank you for getting in touch.
As per our records, our support team has made contact with you regarding your ITC update. We understand your frustration, and we’d like to clarify that ITC updates are handled by the credit bureau and may take some time. Since your contract is still active, an ITC clearance request cannot be processed at this stage.
We recommend maintaining the account in good standing to prevent further impact on your credit score. Additionally, for future payments, using cash or EFT instead of PayFast can help ensure quicker allocation of funds.
Regards,
Cell C | MN "
Cell C's replyOfficial
27 Feb 2025, 12:09Dear Gerhardus,
Please note that we cannot share your personal information in a public space due to privacy and data protection policies.
Please note that we cannot share your personal information in a public space due to privacy and data protection policies.
We value your patience and will provide any further updates as soon as we receive them.
Regards,
Cell C | MN
Cell C | MN
Cell C's reply27 Feb 2025, 12:09
Official
Dear Gerhardus,
Please note that we cannot share your personal information in a public space due to privacy and data protection policies.
Please note that we cannot share your personal information in a public space due to privacy and data protection policies.
We value your patience and will provide any further updates as soon as we receive them.
Regards,
Cell C | MN
Cell C | MN
gG
gerhardp G's updateReviewer Update
28 Feb 2025, 09:09A further update on the matter.
Cell C says here that they , and i quote " value your patience and will provide any further updates as soon as we receive them " . But they don't , as they have been ignoring requests from me and Transunion to rectify two months where Cell C did not allocate my payments made to them and in turn noted that i didn't pay in time/at all. Its a simple task , just note with the credit bureau that i made those payments on time.
Since Cell C has been ignoring contact from Transunion on this case from 28/01/2025 till now. I've now been given the option to either remove the account off my credit bureau history or keep it on with the two months where Cell C didn't allocate my payments. I would want it on there as my good payment history helps my good credit scoring. So thus next step is the Ombudsman , hopefully Cell C responds to them.
Cell C says here that they , and i quote " value your patience and will provide any further updates as soon as we receive them " . But they don't , as they have been ignoring requests from me and Transunion to rectify two months where Cell C did not allocate my payments made to them and in turn noted that i didn't pay in time/at all. Its a simple task , just note with the credit bureau that i made those payments on time.
Since Cell C has been ignoring contact from Transunion on this case from 28/01/2025 till now. I've now been given the option to either remove the account off my credit bureau history or keep it on with the two months where Cell C didn't allocate my payments. I would want it on there as my good payment history helps my good credit scoring. So thus next step is the Ombudsman , hopefully Cell C responds to them.
gG
gerhardp G's update28 Feb 2025, 09:09
Reviewer Update
A further update on the matter.
Cell C says here that they , and i quote " value your patience and will provide any further updates as soon as we receive them " . But they don't , as they have been ignoring requests from me and Transunion to rectify two months where Cell C did not allocate my payments made to them and in turn noted that i didn't pay in time/at all. Its a simple task , just note with the credit bureau that i made those payments on time.
Since Cell C has been ignoring contact from Transunion on this case from 28/01/2025 till now. I've now been given the option to either remove the account off my credit bureau history or keep it on with the two months where Cell C didn't allocate my payments. I would want it on there as my good payment history helps my good credit scoring. So thus next step is the Ombudsman , hopefully Cell C responds to them.
Cell C says here that they , and i quote " value your patience and will provide any further updates as soon as we receive them " . But they don't , as they have been ignoring requests from me and Transunion to rectify two months where Cell C did not allocate my payments made to them and in turn noted that i didn't pay in time/at all. Its a simple task , just note with the credit bureau that i made those payments on time.
Since Cell C has been ignoring contact from Transunion on this case from 28/01/2025 till now. I've now been given the option to either remove the account off my credit bureau history or keep it on with the two months where Cell C didn't allocate my payments. I would want it on there as my good payment history helps my good credit scoring. So thus next step is the Ombudsman , hopefully Cell C responds to them.
Cell C's replyOfficial
28 Feb 2025, 09:55Dear Gerhardus,
Thank you for your feedback. We understand your frustration regarding this matter.
We acknowledge the importance of having your credit record accurately reflect your payment history and sincerely regret any inconvenience caused.
Regards,
Cell C | MN
Cell C | MN
Cell C's reply28 Feb 2025, 09:55
Official
Dear Gerhardus,
Thank you for your feedback. We understand your frustration regarding this matter.
We acknowledge the importance of having your credit record accurately reflect your payment history and sincerely regret any inconvenience caused.
Regards,
Cell C | MN
Cell C | MN
gG
gerhardp G's updateReviewer Update
10 Mar 2025, 11:53A final update on this. Credit reporting was finally sorted by cell c. The trick to this was to drive to their head office and go to them in person. Don't even waste your time by calling in or complaining here.
I have to applaud Tshudi's service over there at their customer service dept. He kept me updated and informed every step of the way. Thank you Tshudi!
I have to applaud Tshudi's service over there at their customer service dept. He kept me updated and informed every step of the way. Thank you Tshudi!
gG
gerhardp G's update10 Mar 2025, 11:53
Reviewer Update
A final update on this. Credit reporting was finally sorted by cell c. The trick to this was to drive to their head office and go to them in person. Don't even waste your time by calling in or complaining here.
I have to applaud Tshudi's service over there at their customer service dept. He kept me updated and informed every step of the way. Thank you Tshudi!
I have to applaud Tshudi's service over there at their customer service dept. He kept me updated and informed every step of the way. Thank you Tshudi!