Cell c in the dark ages

My credit card was ****** and payments went off the credit card. My service was suspended because of non payment, cell c say they sent an sms to a router to advise that account is in arrears, but routers don’t get sms’s I was then informed because my phone is with Vodacom they cannot send an sms to my phone. I had to drive 24 km to present the new credit and Id copy and then spend 27 min on the phone with customer care. They reinstated the account and then cut it the next day. When I called, Zanele informed me that the new debit takes 3 days to upload on the system, we are in the 21st century but they operate in the ox wagon era. They refuse to activate the service although I am still being charged the full rate for the days I cannot use the service because after you go and present the credit card, they cannot run a charge off a credit card machine and allocate payment, rather they fall into the mediocre quagmire if incompetence we’ll do cell c you lost anther customers