LN
Leanne NaudAA(C)

1 reviews | Active since Aug 2011

07 Dec 2018, 14:15

Cell C in contravention of CPA?

I don't know what is more frustrating, the constant spam and harassment from your call center, or the fact that I can never use my phone. I receive numerous SMSes from Cell C, with no option to opt out and I am constantly phoned to upgrade or take out new contracts even though I have requested EVERY SINGLE TIME to be removed from the database. I'm pretty sure this is in contravention of the CPA? My main issue however is the fact that I have NO signal, EVER. I cannot use my phone unless I am on WiFi (not supp**** by Cell C). I have just tried to book an Uber, after 15 mins of waiting for signal I gave up. I tried to phone my extremely sick grandfather back after seeing he had tried to call me but it wouldn't connect, and I cannot get through. I get told by your company that now you have roaming with MTN and it's so much better. No it's not, someone is lying to someone and I am sick of being on the receiving end. I have a contract with Cell C, my contract is a payment from me in exchange for services from Cell C, I am not receiving these services and therefore you are in contravention of the terms of this contract.

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Replies (2)
Cell C
Cell C's reply07 Dec 2018, 14:39
Official
 We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist. 

Do expect communication. 

Regards       
Cell C | PN 

Cell C
Cell C's reply11 Dec 2018, 09:13
Official
Thabisile confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted.

Regards
Cell C | PN