KB
Karel B

1 reviews | Active since Aug 2011

10 Aug 2019, 11:36

Cell C in breach of Co bi

So two years ago I had a Smartdata100 contact with Cell C. So the contract terms were One Hundred gig daytime and One Hundred gig nighttime for 24 month. I was upgraded/renewed in July of 2017, to a Smartdata50 contract, but with a promotional deal that doubles the data for the FULL 24 MONTH TERM. Pay the same price of the previous contract, get the same amount of data. Fair right?

WRONG. What Cell C did, is change the terms of my original SmartData100 contract to end that July, instead of the November it was supposed to (21months instead of 24). So I was still paying for 100+100GB a month but my bill was charged with the promotional 50GB too. Not that I ever had a total of 150+150GB for those 3 months. I'm diligent with my data usage.

And that brings us to now. 3 months before the contract is supposed to end, and apparently my "promotional data" ended on the 27th of July.

I'm other words,I was paying for 100+100GB a month for 24 months, only to be ****med out of half of it for the last 3 months. Breach of contract much?

I'm terminating my contracts with Cell C. Their disgusting business practices and complete lack of honesty is beyond anything.

I expect Cell C to be bankrupt and sold off within a year. The writing has been on the wall for a while, but experiencing what they do to long time customers really puts it into perspective

0
Replies (3)
KB
Karel B's update15 Aug 2019, 08:28
Reviewer Update
5 days later, and I have no reply to my complaint and not a single person tried to contact me.

Shame
Cell C
Cell C's reply02 Sept 2019, 10:16
Official
Good morning Karel

We can confirm that Funiwe contacted you on 29/08/2019 and provided feedback on your query.

Regards
DA
KB
Karel B's update02 Sept 2019, 10:58
Reviewer Update
She did but the matter is still not resolved.

I have the contract agreement showing that my promotional data is valid for 24 months STARTING in November 2017, but your system shows it started in July 2017.

I want my contract terminated but now I have to pay a settlement amount, which has not been sent to me with banking details. I'm still waiting