CELL C, ILL- SERVICE PROVIDER

<p>Hello Peter</p> <p> </p> <p>I got ****** two cellphones and on both phones i was using cell c. a contract and pre-paid.</p> <p>2 days ago I went to the Cell C store at Centurion mall to do sim swaps and to upgrade my contract phone as I am currently on my last two months.</p> <p>At the store i was assisted by Cynthia and Fanie (consultants). They couldnt help me because i had lost my ID document. Fanie Blocked my contract number and told me to do an affidavit that supports my Learners licence, military id and residence card.</p> <p>I did that and even included my saps case number on my affidavit.</p> <p>When i went back to the store Fanie was not there and I was assisted by an assistant manager who gave me a total different story. he told me to call 084 140 and they will help me without problems. After being tranferred many times, being dropped and even being given numbers that do not exist i finally managed to get 1 sim swap done, and that only happened yesterday which was day 2 of trying.</p> <p>Again yesterday i spoke to a lady called Felicia, Senior Consultant in the upgrades department. She told me to go back to the store with my affidavits, military id etc and ask the store to call her if i am getting any problems. This morning I went back to the store and this time i was assisted by a lady named Portia who refered the matter to Dean the store manager. Dean told her to call Felicia who when they spoke said nothing other than saying she advised me to wait till my id is done. Strange because it was not our agreement yesterday. at the store nobody even bothered to verify my case number with SAPS nor read my affidavits.</p> <p>I called Felicia and I asked if there is anyone else at cell c that I can be refered to as it seems my problem falls outside their authority. she gave me ********** , Cell C ***** Department.</p> <p>when i called the number. it does not exist.</p> <p>1. I have a cell c contract i am paying but i can't upgrade (they fail to identfy me)</p> <p>2. I was ****** and now I fall victim to a Service provider who seems not willing to help.</p> <p>3. I cannot access my e-mails as i need the number for my otp and can't access telephone banking and it is connected to the number.</p> <p>4. The bank, The airports and vodacom have managed to identify me through other forms of security check but cell c.</p> <p>5. They did one sim swap, how did they do it if it is impossible to id me.</p> <p>or maybe all the senior staff at cell c is on leave as one operator told me.</p> <p> </p> <p> </p>