LN
Lorinda N
1 reviews | Active since Dec 2009
23 Sept 2019, 12:47
Cell c ignoring upgrade complaint
I have logged various complaints about my upgrade package. I tried 15 minutes after my upgrade conversation to with Primrose to change it and still not luck. After logging a complaint that was just closed, my contract package was still not change. I will report the case to the ombudsman if I do not get any joy out of Cell c.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
23 Sept 2019, 13:04Good Day
Thank you for reaching out to us regarding your upgrade package query.
Our team is following up on the matter using the reference number provided and will call you to provide further assistance.
We do apologize for the inconvenience this matter has caused.
^NS
Thank you for reaching out to us regarding your upgrade package query.
Our team is following up on the matter using the reference number provided and will call you to provide further assistance.
We do apologize for the inconvenience this matter has caused.
^NS
Best regards,
Cell C's reply23 Sept 2019, 13:04
Official
Good Day
Thank you for reaching out to us regarding your upgrade package query.
Our team is following up on the matter using the reference number provided and will call you to provide further assistance.
We do apologize for the inconvenience this matter has caused.
^NS
Thank you for reaching out to us regarding your upgrade package query.
Our team is following up on the matter using the reference number provided and will call you to provide further assistance.
We do apologize for the inconvenience this matter has caused.
^NS
Best regards,
Cell C's replyOfficial
25 Sept 2019, 08:35Good Morning Lorinda
Thank you for taking our call and allowing us to assist with your query.
We understand that our consultant has explained the package you upgraded to and all is in order.
^NS
Thank you for taking our call and allowing us to assist with your query.
We understand that our consultant has explained the package you upgraded to and all is in order.
^NS
Best regards,
Cell C's reply25 Sept 2019, 08:35
Official
Good Morning Lorinda
Thank you for taking our call and allowing us to assist with your query.
We understand that our consultant has explained the package you upgraded to and all is in order.
^NS
Thank you for taking our call and allowing us to assist with your query.
We understand that our consultant has explained the package you upgraded to and all is in order.
^NS
Best regards,
LN
Lorinda N's updateReviewer Update
25 Sept 2019, 09:29Thanks for resolving my query. Sad that it took so much effort to get it resolved.
LN
Lorinda N's update25 Sept 2019, 09:29
Reviewer Update
Thanks for resolving my query. Sad that it took so much effort to get it resolved.