ER
Ettienne R
1 reviews | Active since Jul 2011
05 Mar 2022, 00:13
Cell C ignoring me and is affecting my credit score
Spoke to Danielle Abrahams on the 19th of Feb regarding my account that CellC claims to be in arrears. I have requested that they send me the usage for the Month of January, call recording on the 6th of Nov 2021, my contract as well as all statements that relate to my account. I have not received any response from them. I have in addition been contacted by a Lerato saying she want to set up a payment agreement but I am still disputing this. Again no response from her after I requested my invoices for the contract. I now see that this is also affecting my credit score as they have it listed that I am 2 months in arrears.
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Replies (4)ER
Ettienne R's updateReviewer Update
05 Mar 2022, 21:12Hello I have not received a reference number from Cell C. Please see my e-mail that was sent to Danielle Abrahams; *** and *** sent on 5th of March 01:23. This includes the e-mail comms attached.
ER
Ettienne R's update05 Mar 2022, 21:12
Reviewer Update
Hello I have not received a reference number from Cell C. Please see my e-mail that was sent to Danielle Abrahams; *** and *** sent on 5th of March 01:23. This includes the e-mail comms attached.
Cell C's replyOfficial
06 Mar 2022, 15:15Hi Ettienne
Thank you for the update ,we will follow up with Danielle.
^NH
Thank you for the update ,we will follow up with Danielle.
^NH
Cell C's reply06 Mar 2022, 15:15
Official
Hi Ettienne
Thank you for the update ,we will follow up with Danielle.
^NH
Thank you for the update ,we will follow up with Danielle.
^NH
ER
Ettienne R's updateReviewer Update
08 Mar 2022, 13:46Hello,
Still no feedback from Cell C and a debt collector agency has started calling me again today on behalf of Cell C regarding this. Is this how Cell C does business, no responses to the dispute but hands over your information to 3rd parties? I have received the form from the NCC and will lodge an official complaint if this is not sorted by the end of this week.
Still no feedback from Cell C and a debt collector agency has started calling me again today on behalf of Cell C regarding this. Is this how Cell C does business, no responses to the dispute but hands over your information to 3rd parties? I have received the form from the NCC and will lodge an official complaint if this is not sorted by the end of this week.
ER
Ettienne R's update08 Mar 2022, 13:46
Reviewer Update
Hello,
Still no feedback from Cell C and a debt collector agency has started calling me again today on behalf of Cell C regarding this. Is this how Cell C does business, no responses to the dispute but hands over your information to 3rd parties? I have received the form from the NCC and will lodge an official complaint if this is not sorted by the end of this week.
Still no feedback from Cell C and a debt collector agency has started calling me again today on behalf of Cell C regarding this. Is this how Cell C does business, no responses to the dispute but hands over your information to 3rd parties? I have received the form from the NCC and will lodge an official complaint if this is not sorted by the end of this week.
ER
Ettienne R's updateReviewer Update
11 Mar 2022, 07:35 Still no reply from Cell, by the end of the day I will be submitting the official complaint. How difficult is it to get the call recording, contract and invoices for my contract. This shows the level of care that they provide to their customers. They will provide you with incorrect information and will not respond when asking them to provide evidence.
ER
Ettienne R's update11 Mar 2022, 07:35
Reviewer Update
Still no reply from Cell, by the end of the day I will be submitting the official complaint. How difficult is it to get the call recording, contract and invoices for my contract. This shows the level of care that they provide to their customers. They will provide you with incorrect information and will not respond when asking them to provide evidence.