1 reviews | Active since Sept 2026
Cell C ignoring formal CPA dispute / Mis-selling contract to pensioner
I am writing on behalf of a pensioner who was telephonically mis-sold an unaffordable contract in October 2025. During the sales call, it was explicitly stated that the client is a pensioner living on a fixed income, yet the agent pushed through an unaffordable contract regardless.
The account was locked due to arrears, but Cell C has now unlocked the phone and resumed debit order deductions while completely ignoring our formal written dispute sent via email.
What we require:
An urgent call from a senior complaints manager.
An immediate review of the October 2025 telephonic sales recording.
Full cancellation of this mis-sold contract and a refund/reversal of the unauthorized deductions under the Consumer Protection Act (Section 40 & 41).
If this is not addressed promptly, we will escalate the matter directly to the CGSO and ICASA.
Account / Cell C Phone Number: *** Dispute Reference / Email Date: 05th of September 2026
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience caused by this matter. We understand your concerns regarding the contract, the debit order deductions and the written dispute submitted on 5 September 2026.
We have noted the concerns raised regarding the contract and the sales process, as well as your request for the matter to be reviewed by the relevant team. We understand the importance of having your concerns properly addressed and receiving clarity on the matter.
Rest assured, our support team will reach out to you to provide further assistance, discuss your concerns and advise you on the way forward.
Regards,
Cell C | TD
Thank you for reaching out to us.
We sincerely apologise for the frustration and inconvenience caused by this matter. We understand your concerns regarding the contract, the debit order deductions and the written dispute submitted on 5 September 2026.
We have noted the concerns raised regarding the contract and the sales process, as well as your request for the matter to be reviewed by the relevant team. We understand the importance of having your concerns properly addressed and receiving clarity on the matter.
Rest assured, our support team will reach out to you to provide further assistance, discuss your concerns and advise you on the way forward.
Regards,
Cell C | TD