1 reviews | Active since Apr 2022
Cell C Ignoring Cancellation Requests – Ongoing Poor Service
I have had ongoing issues with Cell C, and my latest experience has confirmed exactly why I will not be renewing my contract.
Since 16 March 2026, I have sent multiple emails requesting confirmation of my contract cancellation ahead of its expiry on 17 April 2026. To date, I have received no acknowledgement or response whatsoever. What is particularly unacceptable is that I escalated this matter directly to:
1. Thato Molopyane (Escalations Support Desk Supervisor) 2. Khule Shongwe Even at this level, there has been complete silence.
This is not an isolated incident — it reflects a consistent pattern of poor service, lack of accountability, and disregard for customers. It is precisely because of this level of service that I have chosen not to renew my contract. I have: 1. Submitted proper notice of non-renewal 2. Followed up multiple times 3. Attempted escalation through the appropriate channels Yet still, no response.
At this point, I am left questioning whether cancellation requests are being deliberately ignored.
I am requesting urgent written confirmation that my contract cancellation has been processed and will take effect on the agreed expiry date, with no further billing thereafter.
Based on my experience, I would strongly advise others to think carefully before choosing Cell C as a service provider.
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we understand how concerning it must be to not receive feedback after multiple follow-ups and escalations.
Please be assured that your query is receiving our urgent attention. We are currently looking into your request and engaging the relevant teams to investigate what may have caused the delay in communication and processing.
We would like to assure you that your cancellation request is being treated with priority, and we will ensure that you receive the necessary assistance.
Once again, we sincerely apologise for your experience and appreciate your patience while we work to resolve this matter as quickly as possible.
Regards,
Cell C | MMa
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide, and we understand how concerning it must be to not receive feedback after multiple follow-ups and escalations.
Please be assured that your query is receiving our urgent attention. We are currently looking into your request and engaging the relevant teams to investigate what may have caused the delay in communication and processing.
We would like to assure you that your cancellation request is being treated with priority, and we will ensure that you receive the necessary assistance.
Once again, we sincerely apologise for your experience and appreciate your patience while we work to resolve this matter as quickly as possible.
Regards,
Cell C | MMa
What followed is completely unacceptable.
Within a span of roughly 70 minutes, I received 5 phone calls from Cell C, none of which I could answer due to work commitments. Not a single voicemail was left. I was then sent an SMS with a reference number (***), which I cannot respond to.
This is not customer service — it is disruptive and unprofessional.
Let me be clear:
I have already communicated clearly and in writing what I require
I have requested written confirmation via email multiple times
My situation does not require a phone call — it requires action and documentation
Why is it so difficult to respond to a straightforward cancellation request via email, especially after repeated written communication?
Constantly calling a customer during working hours, without leaving a message or following the requested communication channel, shows a complete disregard for the customer’s time and instructions.
My requirement remains unchanged:
Written email confirmation that my contract cancellation has been processed
Confirmation that the contract will terminate on the agreed date
Confirmation that no further billing will occur thereafter
I do not want repeated phone calls. I want a clear written response for my records.
This ongoing experience only reinforces my earlier point regarding the level of service at Cell C.
What followed is completely unacceptable.
Within a span of roughly 70 minutes, I received 5 phone calls from Cell C, none of which I could answer due to work commitments. Not a single voicemail was left. I was then sent an SMS with a reference number (***), which I cannot respond to.
This is not customer service — it is disruptive and unprofessional.
Let me be clear:
I have already communicated clearly and in writing what I require
I have requested written confirmation via email multiple times
My situation does not require a phone call — it requires action and documentation
Why is it so difficult to respond to a straightforward cancellation request via email, especially after repeated written communication?
Constantly calling a customer during working hours, without leaving a message or following the requested communication channel, shows a complete disregard for the customer’s time and instructions.
My requirement remains unchanged:
Written email confirmation that my contract cancellation has been processed
Confirmation that the contract will terminate on the agreed date
Confirmation that no further billing will occur thereafter
I do not want repeated phone calls. I want a clear written response for my records.
This ongoing experience only reinforces my earlier point regarding the level of service at Cell C.