Cell C ignores me, and I am sick of it.

Why did you not respond to my attempts to call and email with my issue?? Why only when I start posting on a public forum??????????

I will fill in your d*mned form once you answer my questions (above). Stop treating me like an inconvenience, and start treating me like a human being who deserves the respect which you supposedly accord your 'valued clients'!

I have completed your form to the best of my ability - I don't understand some of the questions, as they are technical/abbreviations. Perhaps if someone...anyone...from Cell C had called me, as promised on multiple emails from Cell C, we could have clarified all of the information required. I have emailed the completed form back to you.

Please advise how soon I can expect feedback that
a) you have received the form, completed as per your request, and
b) feedback addressing my issue?
And please stop your system from sending me (3 this morning alone) sms's instructing me to follow the setting to select Vodacom on my phone. That's tantamount to abuse, so please stop. The sms's are grammatically incorrect, inappropriate, useless and irritating. As I have said before, I am not the idiot here.

This is a joke, right?
I have just received an sms from +***:
"Dear Cell C Customer, did we do
a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C."
HOW CAN YOU BE ASKING ME TO RATE THIS WHEN NOBODY HAS DONE ANYTHING TO RESOLVE MY D*MN ISSUE???? WHAT IS WRONG WITH YOU?

Notification of a missed call from +***5 showed on my phone right now, about an hour after the call apparently was missed (11:43 am). I have had my phone with me all morning, it did not ring. I cannot call back as I HAVE NO CELL CONNECTION AGAIN. This is the story of my life, a constant battle to even make or receive a phone call. D*mn you to hell Cell C.

I have now received 12 of these messages: "Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C"
What. Is. Wrong. With. You?????????
You couldn't get rid of my by ignoring me, and you will not get rid of me by trying to drive me insane either, pretending that you have resolved this issue. I will fight to the death, yours or mine, it's up to you. I am counting down the days until I can lodge this complaint with ICASA.

Nobody has contacted me. Instead I received sms's on 14/4:
Case EC 16G8-2FRGT3 closed
Case 16G9-2EFOUR closed
In addition, I have a list of other reference numbers, sent via sms before and after the two listed above:
***
***
***
***
***
***
***
***
***
***
***
THIS IS NOW TOO MUCH! I am currently on hold with a very nice young lady on the line, at the cell c call cntre. She agrees that she can see my numerous responses and replies, and requests for this issue to be resolved. I asked her to escalate the issue. She asked me to hold while she spoke to her team leader. I am still waiting for her to come back, I have been waiting for her to resume the call for 21 minutes, thus far. I am sitting here listening to the recorded music and voice. I cannot actually believe that cellc are this bad, because it all seems like a bad joke right now. Yesterday we has no Vodacom network coverage at all for most of the day, and it wasn't just me, others in town indicted on our community whatsapp group that Vodacom was down.
The call centre agent has come back to me at last, and tells me that her team leader syas there is nothing she can do. I HAVE TO WAIT FOR CELLC TECHNICAL DEPARTMENT TO PHONE ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have just checked back in my emails, and I my first email (although I tried calling prior to that) is on the 30/3/2021. Today is the 15/04/2021. So now I have met the obligations for an ICASA complaint, and will be lodging one accordingly, as fast as possible.

I have just received this e-mail (copied and pasted):

"*** | 09:50 (6 minutes ago) |

ARE WE STARTING RIGHT FROM THE BEGINNING AGAIN?? WHAT IN THE WORLD IS GOING ON, CELL C??????????????????????????????????????????????????????????????????????????????????????????

Private reply received on this forum from Cell C on 15/4: " Please bear with us, you will be contacted. "
Private reply received on this forum from Cell C on 16/4:
"Hi Heather
We have referred the matter to management.
Please expect feedback shortly.
^SM"
And I have still not heard a word from Cell C. Just keep receiving meaningless and system-generated emails and ****. ICASA, here I come.

You'll reach out to ***? 2022? 2023?

Just received an sms from CellC that reads:
"Dear Cell C customer, please receive feedback for case no. ***"
That's IT! Total content of the sms!!!!! Is everyone at Cell C brain dead?????????????????

And on its heels, another sms asking me to rate Cell C's service in resolving my query. HONESTLY, WHAT THE HELL IS GOING ON????????????????????????????????????????????????????????????????????????????????????????

BUT WHEN??????????????????????????

I have just received a call from CellC call centre. The agent who phoned ONLY had the following info:
My name, the title of one of the e-mails, and my number.
She wanted to start the process of filling in the form (which I completed and emailed back to CellC on the 8th of April). So I forwarded her the relevant email with completed form attached. Now I am laughing and crying at the same time. AT LAST I GET A CALL FROM CELLC, AND THE AGENT HAS NO BACKGROUND INFO WHATSOEVER!!!!!!!!!!!!!!!!!!!!!!!!!! You should pay me to do your jobs, at this rate. CellC, you should be ashamed of yourselves.

I have lodged a written complaint with ICASA, so I will no longer be posting or interacting on this forum. It is a waste of time.