1 reviews | Active since Jul 2018
Cell C - I will no longer pay my bill from end November 2021
Good Day Cell C
Can I please have feedback on the below matter, please follow the link below, I have now since then 13 July 2021 tried to cancel my contract by phoning your cancellations department twice where I was told that someone will contact me to arrange a date and time for someone from Cell C to come out to my house to do a test, they would have then given feedback to the Cell C offices who would have then in turn phoned me back to make further arrangements regarding my cancellation. Twice I phoned and made these arrangements and up untill today no one has contacted me back. I Have a Cell C black book where I am recording all the dates, times, names, exc. I can not even cancel my contract with you the correct, lawfull & procedural way that you want me too as you are not allowing me to do so. I feel that this is pro longing the monthly installments that I am paying in the end off every month, to keep my side clean, for a service that I am not receiving
I am paying my bill in the end off every month for a service that I am not receiving. I can not cancel my contract as 2 of your managers told me that they would phone me back and never did.
From the end off this month November 2021 I will not pay my Cell C bill any further, I shall put the sim card in a box in my cupboard and I will be finding myself a new service provider. You are welcome to contact me to make any further arrangements.
I will be seeking legal advise on this matter.
https://www.hellopeter.com/cell-c/reviews/cell-c-worst-service-provider-i-have-ever-had-to-deal-with-***
Please accept our sincerest apologies as we follow up on this matter. We will contact you shortly.
^NT
Please accept our sincerest apologies as we follow up on this matter. We will contact you shortly.
^NT
No disrespect intended, but this is your response everytime and then I hear nothing from you further. I need to cancel my contract, I need someone to assist me with this process, as clearly, your cancellations department is not helping me resolve this matter after numerous times trying to cancel my contract and I even spoke to your management on separate occations to assist me and they also said that they will get back to me, I have their names and time/date stamps. Up till today no response and I am still paying my account every month to prevent myself from being Black List, this is not fare to me as a customer as I am paying you guys every month for a service that is not delivered.
On my previous post on Hellopeter in July 2021, I am still waiting for you guys to get back to me and all the phone calls that I have made. Still no response as my contract has still not been cancelled.
I need a valid answer please on what my next steps should be and please do not tell me to contact the cancellations department as this does not work. If this is not resolved by 25 November 2021, I will refuse to pay my bill any further and I will put the sim card away.
Your legal department is then more than welcome to contact me there after. And if you black list me as a bad payer I will be seeking legal advise. I have tried everything that I can from my side, I am leaving it in your hands.
No disrespect intended, but this is your response everytime and then I hear nothing from you further. I need to cancel my contract, I need someone to assist me with this process, as clearly, your cancellations department is not helping me resolve this matter after numerous times trying to cancel my contract and I even spoke to your management on separate occations to assist me and they also said that they will get back to me, I have their names and time/date stamps. Up till today no response and I am still paying my account every month to prevent myself from being Black List, this is not fare to me as a customer as I am paying you guys every month for a service that is not delivered.
On my previous post on Hellopeter in July 2021, I am still waiting for you guys to get back to me and all the phone calls that I have made. Still no response as my contract has still not been cancelled.
I need a valid answer please on what my next steps should be and please do not tell me to contact the cancellations department as this does not work. If this is not resolved by 25 November 2021, I will refuse to pay my bill any further and I will put the sim card away.
Your legal department is then more than welcome to contact me there after. And if you black list me as a bad payer I will be seeking legal advise. I have tried everything that I can from my side, I am leaving it in your hands.
I will not pay for a service any further that I am not receiving after 25 December 2021. This is wrong.
I will not pay for a service any further that I am not receiving after 25 December 2021. This is wrong.