Cell C I NEED SOME SERVICE PLEASE IT"S BEEN 9 MONTHS AND NOTHING

Cell C CAN"T DEAL ANYMORE AFTER 9 MONTHS STILL NOTHING IS RESOLVED
Good Day Cell C I really hope this is my last review regarding all these problems

So please can you get someone to assist me after the fist Query they let me know after many calls and more that I can upgrade then they phone me and I did . Then I only got one order and not the other 2 so now there is no trace off those orders, Okay now they say once again I can upgrade because of debit order not going though in the last 3 month jet this was my first problem and this was not our fault please go and listen to the call after my first query were Cell C came back to me and assured me that I will be able to upgrade and the fault was no on my side.

Then the problem of the arrear amount came in that I was not aware of and they just deducted and extra amount without even an head up or phone call.. But now I did pay that amount even just to get on with it and requested an statement with all payments from Cell C so I can check it against all my payments.

So I would like to know what happend to my Upgrade and my new line after I did all the contracts and agreements over the phone surely you can go and listen to that call and find the person that assisted me that day over the phone.

I will no longer stand for that bad service of Cell C I mean what more must I do every time some one new calls or If I call I need to tell my story over and over again and go to department after department and nothing seems to get to a point,,

I Not sure If I should shout, cry of swear ..... it does not matter anyway because I don't think Cell c cares about their Customers here is all the queries just on Hello Peter but I this is also not working ... Cell C please tell me what I must do for you to get my account sorted and my upgrade and new line sorted and Even my payments.

Please Please Please can a manager or a team leader call me..... I can't struggle like this anymore .....IT"S HAS BEEN 9 MONTHS REALLY CELL C IT CAN"T BE THAT DIFFICULT

JET THIS SORTED PLEASE AND LET A MAMAGER OR TEAM LEADER CALL ME ASAP

..........

1st Query.
For more than 7 months I have been trying to get Cell C to debt my mother’s account but no luck finally! this year I got them to debt my account on the 20 of Jan not on the correct date but it felt like progress so this month of Feb it was on the last day of the month how is this possible ????? so due to this I can upgrade any of my three contracts that we have with them. Cell C your service sucks big time I have Called, I have been in the store and more what more must I do to get them to sort out my account really, not sure I want to upgrade with them anyway after almost 8 Months. Phoned the shop today and the manager to me to go on social media or something like that he cannot help me.

2 nd Query:

After sorting out my query it is still not sorted out. So, after everything was updated and I could upgrade I DID and then I get the first order and wait for the other 2 orders after 2 weeks nothing so I call just to hear there is not orders and that they cannot assist me okay wow after I did all 3 order one call and get only 1 order get placed.

Even now they are taking money from my account on dates not approved by me after I have a problem with it and phone it to make a query and sort it out, they did want they felt like. So now they say again my status is so that I can upgrade after the problem is not on my side. I AM SICK AM TRIED OF CELL C


SICK AND TRIED NOBODY CAN HELP YOU AND EVERYBODY HAS A DIFFRENT STORY YOU ARE THE MOST *********** COMPANY EVER.

SO, CAN SOMEONE THAT CAN ASSIST ME PLEASE GET IN CONTACT WIT ME.

ALSO PUTTING THIS ON SOCIAL MEDIA I HOPE SOMEONE CAN HELP ME I HAVE NEVER IN MY LIFE SEEN SUCH BAD SERVICE.

Please go and listen to my calls where I UPGRADE AND LOG A QUERY about the payment that is in arrears but is not according to me and my bank statements and this was also the first, I heard of it after they tried to take it from my account.

For more than 8 months I must pay R110 from the bank and R70 for Cell C for penalties sometimes more than once a month and my assistant that I did not agree to so I feel Cell C must pay for that or credit it on my account.

I really have no words for this.

I mean how do upgrade and there is no trace of it and now it is not even there, or they do not even have it anymore.

I have spoken nicely and not so nicely but nobody seems to hear me.

I AM LOSING MY **** WITH CELL C

HOW IS THIS EVEN POSSIBLE

No wonder CELL C is in the state it is maybe look at your service and client maybe you will not be where you are ....

Waiting for a response


3rd Query: Here is the proof that the debit order was paid.

Dec was paid viva EFT.
January By debit order as seen below.
Feb, we paid manually at the bank.
In March you were supposed to take R833.00 from my account but then you deducted R756.00 after I instructed them, I want to not do that before I can go look at my bank statements.

And the Please go listen to my upgrade call. I want my orders. I want to know when I am getting them, and it better be soon.

and yesterday they sent a debit order again so just more money R110.00 from my bank and again R70 from you this is madness.

So, what are you planning to do ...? Sorry does not cut it anymore NOT AT ALL.

So, I would like to know how you are planning to help me and what are you going to do for me to make my horrible experience with you better.