1 reviews | Active since Apr 2015
Cell C - I have seen for myself
I took up a data contract with Cell C in 2013, the contract was a voice recording with an agent working on the behalf of Cell C. In the voice contract I explicitly told the agent to cap the data at 2 G per month because the data was used by my son. In Feb 15 I received a bill of 2 400 and 2000 rand bill for Mar 15. When I got the first bill I queried the bill with Cell C and they claimed I had not given the agent instruction to cap the data line. In their investigation Cell C found the voice recording where I gave instruction to the agent to cap the data line. Having seen their mistake Cell C has come back to request that they split the bill 50:50 for their mistake. I not prepared to pay for the data usage beyond the 2 G for R99 we agreed in the voice contract, furthermore, Cell is reluctant to forward me the voice recording of the contract.
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
