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Desh N

1 reviews | Active since Sept 2015

15 Sept 2015, 14:17

CELL C I AM WAITING FOR A CALL BACK FROM LAST WEEK

I logged a Call with Cell C Call Centre on the 25 August. To Date I am waiting for them to resolve the issue of Poor Reception and Network Signal in my area. I have called the call centre on numerous occasions but nobody calls me back.<br> CELL C YOUR SERVICE IS PATHETIC!!!!!<br> MAYBE THIS WELL GET ME RESPONSE<br> I WAS ASSURED THAT I WILL HAVE SIGNAL IN MY AREA BEFORE I TOOK OUT THE CONTRACT BUT I HAVE HAD PROBLEMS SINCE DAY ONE!!!!<br> I AM ON CELL C EXCLUSIVE CONTRACT WHICH CLEARLY DOES NOT MEAN MUCH TO CELL C!!!!<br> <br> SUPPLIER'S RESPONSE Cell C Time and Date 10:37:21 | Thu 10 Sep 15<br> Hello Desh Naicker,<br> <br> Thank you for notifying us of the above.<br> <br> We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.<br> <br> Regards<br> Cell C | PN<br> UPDATED RESPONSE Cell C Time and Date 11:46:21 | Thu 10 Sep 15<br> Hello Desh Naicker,<br> <br> Mpho has been in contact with you to assist and advise on a way forward<br> <br> TO Date 15 September 2015 - NOBODY HAS CALLED ME BACK AS PER MPHO TELLING ME THAT SOMEBODY WOULD CALL ME BACK!!! <br>

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Replies (1)
Cell C
Cell C's reply15 Sept 2015, 14:47
Official
Hello Desh Naicker,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN