CELL C - I am going to give CELL C over to the Onbudsman for incorrect billings debited monthly in terms of services never provided!!

Signal / Reception provided and horrible customer service. I took out a new CELL C contract before we moved to a new town in the Northern Cape (Colesberg). CELL C said they do have 4G / LTE available at the new address and sold a new contract to me. Only once we moved middle December 2020 and I set up the new internet router at our new house I realised this was falsely advertised and sold to me since the Cell C reception is nearly Zero. The line has been running at 0.50 MB/s which is almost a dead line! I have been requesting to be refunded and for my account to be closed of immediately since then roughly the 17/18th of December and have had no luck whatsoever with Cell C. They continue to debit my account for a service which they were unable to provide and cannot expect me to pay for a line that I was unable to use since they could not not provide service reception for me as the client. Also this is false adverti*****t since Cell C definitely does not have 4G / LTE in this location as given through to me when they sold the contract to me. I have been a long CELL C customer and this experience is just unacceptable and have this made me change my mind on Cell C to never recommend them to anyone. I want both my contracts to be cancelled and want this to be finalised once an for all! I had to in the meantime arrange internet with another service provider which do have 4G in the area and have been paying for this monthly since we moved last December since I needed to be able to have internet in order to do my work! Worst experience ever!! Horrible horrible service!! This query has been going on long now.

Update on above original issue below:

I managed to get my accounts closed and cancelled my contracts with Cell C. However now Cell C is debiting my account every month for the services which they were unable to provide. I have to reverse my debit with my bank monthly and will this impact my credit rating if continues. If Cell C is unable to sort this out soon, I am going to report them to the Onbudsman for *********ly and without providing a services debiting a customer's account.

I was on the phone today for quite some time with Cell C. Only to have gained no progress and to be transferred between different departments the whole time without anyone that seems to be able to assist. The collections agent I spoke to referred me to the accounts department, which turned out to be the short term insurance department so she also informed me incorrectly.

Please can someone call me to sort this out and get this so called debt corrected so that Cell C stop debiting my account!!

Really frustrated.