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MG
Malini G

1 reviews | Active since Sept 2018

03 Sept 2018, 10:12

Cell C - HOW TO CANCEL A CONTRACT?

My contract was to end on the 26 August 2018, I have called right from 26 June to cancel my contact, non renew I have received a reference number and was told it was cancelled I called twice after too confirm right up till 2 weeks ago and was told it was cancelled. on the 1st of September i received the benefit airtime of the contract as normal, when I called Cell C now to find out why I received this and confirm the cancellation I was told that the contract hasn't been cancelled, how is this possible after speaking to 3 different agents and me having reference numbers to say it has been cancelled.

This service disgusts me there is no sense on responsibility what must i do to cancel this contract because calling and having reference numbers doesn't help me

0
Replies (9)
Cell C
Cell C's reply03 Sept 2018, 10:47
Official

Good morning Govender

Sincere apologies for the manner in which this matter was handled. We will ensure that it is sorted.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply04 Sept 2018, 11:33
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MG
Malini G's update07 Sept 2018, 11:49
Reviewer Update
Yes Maropeng, has been in contact with me where I was told I would not be billed for the benefit received and used as the error of receiving it lies with Cell C who did not cancel my contract. The reference number is ********** ********** 0, today I received my bill and i am being billed a R135.00 for a line that was cancelled and no longer in service. and where i was told I would not be billed. this is madness. Do Cell C agents know how to do their job. I want the bill removed as I am unwilling to pay this.
Cell C
Cell C's reply10 Sept 2018, 11:57
Official

Thank you for bringing this matter to our attention.

We will get someone to follow up on this matter and assist.

Regards

Cell C | PN

MG
Malini G's update11 Sept 2018, 14:08
Reviewer Update
I have not received a response as yet i have even emailed Maropeng this is unacceptable
Cell C
Cell C's reply11 Sept 2018, 15:57
Official

Maropeng confirmed that he contacted you and advised on a way forward.

Regards

Cell C | PN

MG
Malini G's update13 Sept 2018, 08:46
Reviewer Update
Maropeng did contact me on Tuesday 11/09 - i was told the credit will be passed and i would be able to contact the call centre today to confirm the debt order amount. I did call the call centre today and the credit still hasn't been passed. how is this even possible that it is so difficult to pass a credit
MG
Malini G's update13 Sept 2018, 13:55
Reviewer Update
still no call or reply - bad bad service
Cell C
Cell C's reply13 Sept 2018, 15:59
Official

We apologize for the delay, Maropeng will contact you and assist.

Regards

Cell C | PN