Cell C how NOT to help your customers!!!

I have been a client of Cell C for many years i have 5 contracts with them so early January 2021 I log a case # *** - needing assistance and only the "back office" (I think it's code word for they are all working from home .... funny how no one is doing anything except annoying customers!) can deal with it so I patiently wait the 48 working hours to receive feedback.....it's now the 3rd Feb 2021 a very long 48 working hours... and still nothing after repeatedly calling in flagging escalating the case only to call in today and be told no that case has expired....is it so hard - I have left numerous messages for various "Senior Managers" (believe you me there are no such at Cell C) to call me and I'm assured they will call ....I still wait today I was told we will start all over again right at the beginning - how helpful you guys are - honestly I have just had more than I can take and I have been seriously patient - you guys are busy losing so many customers because you have no clue how to handle anything and get it done.....so sad as I really thought it would be different obviously I was promised the world when I was looking for a contract now I am just another number!!!!!! Disgusting non existing service