Hellopeter
Share Your Experience
GS
Gerhard S

1 reviews | Active since May 2018

09 May 2018, 17:04

Cell C Horror. C-Fibre and Cell C Mobile

After confirming a Fibre ownership transfer, double checking that it has happened and always paying my account on time I still get debited an cancellation fee as well as the fibre service fee.

Capitec reversed the debit in full and I paid my cellphone/mobile part (R899) immediately.

Then I get a call stating that my line will be suspended as I owe R3124.55.

This is obviously a joke to the accounts or support team.

0
Replies (20)
Cell C
Cell C's reply10 May 2018, 07:12
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

GS
Gerhard S's update10 May 2018, 07:20
Reviewer Update
Hi I have brought this matter to one of your staff members attention a month ago. I have all communication on email. Please have someone contact me. regards
Cell C
Cell C's reply10 May 2018, 08:10
Official

Good morning Gerhard

I am not sure which team member you are referring to as it is the first time we receive a review from you. We will definitely have someone contacting you.

Regards

Cell C | PN

Cell C
Cell C's reply10 May 2018, 08:10
Official

Good morning Gerhard

I am not sure which team member you are referring to as it is the first time we receive a review from you. We will definitely have someone contacting you.

Regards

Cell C | PN

Cell C
Cell C's reply10 May 2018, 08:56
Official

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

GS
Gerhard S's update14 May 2018, 07:13
Reviewer Update
4 days and still not resolved.
Cell C
Cell C's reply14 May 2018, 12:54
Official

We'll follow up and provide feedback.

Regards

Cell C | PN

GS
Gerhard S's update15 May 2018, 06:51
Reviewer Update
no feedback and no phone calls, woke up to another debit order this morning. CellC cannot be serious about customer service.
GS
Gerhard S's update15 May 2018, 13:54
Reviewer Update
no feedback
GS
Gerhard S's update15 May 2018, 13:54
Reviewer Update
no feedback
GS
Gerhard S's update15 May 2018, 13:55
Reviewer Update
C-Fibre ignoring me
Cell C
Cell C's reply15 May 2018, 15:55
Official

We'll follow up and provide feedback.

Regards

Cell C | PN

GS
Gerhard S's update01 Jun 2018, 11:19
Reviewer Update
This has now turned into some game for Cell C, being ignored by the sales person who sold me the package in the first place, was told it would be sorted numerous times and now MyFibre is ignoring me. Today is 14 business days after the credit was supposedly passed on my account and my bank account is still empty.
GS
Gerhard S's update04 Jun 2018, 08:09
Reviewer Update
still no feedback
Cell C
Cell C's reply04 Jun 2018, 10:07
Official

Apologies for the unsatisfactory service received. We will look into the matter and revert back to you.

Regards

Cell C | DA

GS
Gerhard S's update05 Jun 2018, 06:29
Reviewer Update
almost a month now, not resolved. No one contacted me Yesterday.
GS
Gerhard S's update06 Jun 2018, 07:45
Reviewer Update
no resolution
GS
Gerhard S's update07 Jun 2018, 08:00
Reviewer Update
Please contact me again
GS
Gerhard S's update11 Jun 2018, 06:46
Reviewer Update
still not sorted.
Cell C
Cell C's reply11 Jun 2018, 07:43
Official

Good morning Gerhard

Sincere apologies for the poor service, we'll ensure that you are contacted and assisted with this matter.

Regards

Cell C | PN