1 reviews | Active since Jan 2026
Cell c horrible services with bill discrepancies
I am dissatisfied with the billing discrepancies on cell c for my 24 month data contract.
I was not informed of the out of bundle spend that is activated on your account, that I never knew about as I was under the impression that I will be paying an amount of R219, and the month of December my bill amounted to R551,
When I called, one of their rude agents couldn't explain to me what they irregularities were, until I spoke to another consultant who managed to explain to me what the problem was. We fixed it and they said there would not be any additional money to my bill, but I was surprised when I received an sms saying my bill will be R296, not the initial R219 from before.
Cell c has disappointed me, along with some of their unprofessional consultants. When I wanted to cancel the contract, the cancelation fee was preposterous, forcing me to stay on until the contract comes to term.
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience you have encountered regarding the billing discrepancies on your 24-month data contract. We understand how upsetting unexpected charges can be, and we are truly sorry that your interactions with some of our consultants did not meet the standard of service you rightfully expected.
We acknowledge the issues you experienced with the out-of-bundle charges, the confusion over your billing amounts, and the concerns you raised regarding contract cancellation fees. Please be assured that your feedback is taken seriously, and it highlights areas where we need to improve our processes and customer communication.
To ensure your concerns are fully addressed, we have escalated this matter for further review. A dedicated representative from our support team will contact you soon to provide additional assistance and work with you towards a satisfactory resolution.
We sincerely apologise for any inconvenience caused and appreciate your patience as we work to resolve this matter. Your feedback is invaluable in helping us improve our services.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologise for the frustration and inconvenience you have encountered regarding the billing discrepancies on your 24-month data contract. We understand how upsetting unexpected charges can be, and we are truly sorry that your interactions with some of our consultants did not meet the standard of service you rightfully expected.
We acknowledge the issues you experienced with the out-of-bundle charges, the confusion over your billing amounts, and the concerns you raised regarding contract cancellation fees. Please be assured that your feedback is taken seriously, and it highlights areas where we need to improve our processes and customer communication.
To ensure your concerns are fully addressed, we have escalated this matter for further review. A dedicated representative from our support team will contact you soon to provide additional assistance and work with you towards a satisfactory resolution.
We sincerely apologise for any inconvenience caused and appreciate your patience as we work to resolve this matter. Your feedback is invaluable in helping us improve our services.
Regards,
Cell C | MMa