Cell C horrible service

Cell C is by far the worst service provider in this world.

I currently have 2 contracts with Cell C. I have recently called Cell C to change my debit order from the 25th to the 20th of each month. However cell c didn't deduct anything on the 20th but made a debit order for one of my contracts on the25th, which was never the agreed payment date. As i have changed it to the 20th Cell c has not deducted my second contract however the funds has been available since the 20th of February 2023 and the funds are still available in my account.

I am deeply disappointed for the poor service that i am receiving from Cell c. I dont have time to run around and make payments if i have instructed a debit order to go off my bank account.

Kindly resolve the above by giving your staff sufficient training on how they need to do their jobs. Kindly extract my previous calls, as "all calls are being recorded" for what! Why recored calls if your staff cant even take an instruction telephonically? What annoys me the most is that the staff from cell c does not follow telephonic instructions as the staff are *********** and do as they please. I cant even be verified when calling into customer service because some idiot made two different payment dates for my contracts to be debited. So now i keep "failing" the security questions. My cell c account is also in arrears now because of cell c's negligence.

I have emailed Cell C's customer care, they responded and asked for my contact number which ive sent to them and up until today after almost a month they still havent contacted me regarding the above query. Treating me as if i am a nothing and a no one but i am a loyal cell c customer.

I sincerely hope that this query will be resolved accordingly and that i will receive contsructive feedback