Cell C horrible service.
No wonder your company is in trouble. Your offering 36 month contracts that I was approved for only days later to say it's been canceled and I need to upgrade to a 24 month. You tell me the phone I've chosen is in stock. The next week I follow up and you tell me the order was canceled. After sitting on the phone for an hour it was rectified. Now I followed up and there is no stock of the phone. I keep being disconnected through multiple transfers and now that I want to cancel no one can "hear me" on the phone. How far you've fallen.
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Replies (3)'s updateReviewer Update
13 Nov 2020, 11:42Sitting in a cell C shop for two hours on my phone and the agents phone we both trying to cancel this no luck still being transfered around in circle. Vodacom doesn't have stock of my phone... Going to try mtn. She is great trying to sort this out before I cancel my whole contract
's update13 Nov 2020, 11:42
Reviewer Update
Sitting in a cell C shop for two hours on my phone and the agents phone we both trying to cancel this no luck still being transfered around in circle. Vodacom doesn't have stock of my phone... Going to try mtn. She is great trying to sort this out before I cancel my whole contract
's updateReviewer Update
13 Nov 2020, 11:43I've had two managers promise to phone me during this time. Still waiting for a call
's update13 Nov 2020, 11:43
Reviewer Update
I've had two managers promise to phone me during this time. Still waiting for a call
's updateReviewer Update
13 Nov 2020, 13:32Just left the store, haven't gotten anywhere yet. To the agent in store's credit, she hasn't stopped trying. I've removed all my value added services and I'm planning on canceling the contract completely, although this might even be harder to accomplish then canceling the upgrade.
's update13 Nov 2020, 13:32
Reviewer Update
Just left the store, haven't gotten anywhere yet. To the agent in store's credit, she hasn't stopped trying. I've removed all my value added services and I'm planning on canceling the contract completely, although this might even be harder to accomplish then canceling the upgrade.