Cell C Horrible Service

In May of 2020 I requested to cancel my Cell C data contract. I was then advised to send an email with the request, given the pro rata amount to pay to finalize my cancellation. When all this was done I called back to check if the cancellation was done. I was told that I took too long to check and that the contract was still active. I then requested the cancellation be made immediately and was promised they would get back to me. Between May 2020 and January 2021 I'm still being debited an amount of R500.00 from Cell C for a contract I've been pleading to be cancelled. I called the Supervisor for retention Vusi, and he told me that he would cancel my contract ASAP, promised to mail me back confirmation of the cancellation. To this day I still have not been assisted, no one from Cell C contacted me and yet they debit my account every single month. Requests for all the recordings between myself and Vusi have been denied. ********** service from Cell C, they don't care about their clients at all. I feel stuck with them!!!