Cell C, horrible service

Dear To whom it may concern,

I have had a contract with cell c for over 2 years and recently had the worst experience. My debit order bounced on the 30 April 2018 and I made a EFT from my account on the 4th of May 2018, however I have received several communications that my account is till in arrears even after I sent them the proof of payment TWICE! I have called in 3 times and was told the payment has not been updated on their system therefore reflects as not received, yet it has been over a week since I made that payment. I have been sent another SMS of several received stating that my cell phone number will be suspended today 12 May 2018 and I am in shock.

I am expecting important calls during the course of today and should also be able to reach people as I have made payment.

I am so disappointed in the manner this has been handled and urge cell c to check the records. I will send yet another email will my proof of payment and hope my number will not be suspended.

Regards, Z