Cell C horrible service
I am so disappointed with Cell C. 2 months their system were experiencing problems with debit transactions. I ended up going to the nearest store to get the acc number so I can deposit only to be told that old banking system was switched off without any communication to the subscribers. Luckily I did not pay to the old system. The next thing I paid using instant transfer and my funds aren't allocated yet after 3 days and my service has been suspended despite the fact that I sent proof of payment to all email addresses provided to me.
What a joke of an ISP. I want to move away from this *********** ISP immediately after the expiry date of my contract which I can't even cancel because of the outstanding balance that is already paid, but not reflecting.
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Replies (4)
Cell C's replyOfficial
04 Jun 2021, 19:24Hi Ishmael
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter. We will be in touch.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter. We will be in touch.
^NT
Cell C's reply04 Jun 2021, 19:24
Official
Hi Ishmael
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter. We will be in touch.
^NT
Thank you for contacting us.
Please accept our sincerest apologies as we look into this matter. We will be in touch.
^NT
's updateReviewer Update
07 Jun 2021, 12:45Do you still want me as your customer or you just dont care?
's update07 Jun 2021, 12:45
Reviewer Update
Do you still want me as your customer or you just dont care?
Cell C's replyOfficial
07 Jun 2021, 13:55Hi Ishamael
We value you as our customer and will definitely attend to your query.
Sincere apologies for the delay.
^MM
We value you as our customer and will definitely attend to your query.
Sincere apologies for the delay.
^MM
Cell C's reply07 Jun 2021, 13:55
Official
Hi Ishamael
We value you as our customer and will definitely attend to your query.
Sincere apologies for the delay.
^MM
We value you as our customer and will definitely attend to your query.
Sincere apologies for the delay.
^MM
's updateReviewer Update
20 Dec 2021, 10:34Cell C could not debit my acc for 2 last installments due to their system being down as per my message up there. They did not take initiative to call and inform me of the way forward. By then I had made up my mind to port to another network so they decided to hand my acc over to VVM as if I did not want to pay irregardless of the initiative I made trying to get them to collect their remaining funds. When VVP called end of October I was owing R700 and couple of rands. We made arrangements to collect R500 followed by R200 the following month but they debited once and skipped the following month so I can be in arrears. Now VVM is calling and telling me I still owe R450 which I asked why are they not debiting and they said they can't debit less than R500. At first I was owing R200 and now it is R450. This is a *********. I did everything in my power to call Cell c and update banking etc. I have no time to go to the banks to make deposits and now this VVM is charging me extra for their own mistakes just so they can mess up with my credit profile.
's update20 Dec 2021, 10:34
Reviewer Update
Cell C could not debit my acc for 2 last installments due to their system being down as per my message up there. They did not take initiative to call and inform me of the way forward. By then I had made up my mind to port to another network so they decided to hand my acc over to VVM as if I did not want to pay irregardless of the initiative I made trying to get them to collect their remaining funds. When VVP called end of October I was owing R700 and couple of rands. We made arrangements to collect R500 followed by R200 the following month but they debited once and skipped the following month so I can be in arrears. Now VVM is calling and telling me I still owe R450 which I asked why are they not debiting and they said they can't debit less than R500. At first I was owing R200 and now it is R450. This is a *********. I did everything in my power to call Cell c and update banking etc. I have no time to go to the banks to make deposits and now this VVM is charging me extra for their own mistakes just so they can mess up with my credit profile.