sH
steven H
1 reviews | Active since Mar 2015
07 Sept 2020, 15:41
Cell C - Home for the mentally disabled
I attended at Cell C's store in Festival Mall in Kempton Park for a mobile phone upgrade. I am an existing client of Cell C for almost 20 years. I have had many accounts with them over this period. In each instance a debit order has been authorized against my bank account. Without fail, Cell C was paid in full every single month. I have never skipped a payment and have a faultless record with them. As I'm typing this there is an existing account that is completely up to date, whereby, they get paid each month in full. Despite this, they saw it fit to do a credit check through XDS. The report indicates that my credit score is 856 and LOW RISK. There is one disputed account with Telkom for a landline that was not working resulted in an arrears listing for a mere R677. Some intellectually challenged buffoon at Cell C's head office decided that I only qualify for a R300 pm contract. Neither Michelle, nor Tshego, (who both work at the said store), were prepared to divulge the name of the simpleminded boat anchor who made this arbitrary and ill founded decision. Nor were either of them willing to phone the responsible clown to request him/her to reconsider.
Needless to say, but I will be cancelling every contract I have with Cell C (and Telkom as well). I urge all of you good people reading this to avoid doing any business with either Cell C (or Telkom), for the sake of your own sanity and well being.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Sept 2020, 16:05Good day Steven
Thank you for contacting Cell C.
We regret to hear about the unfortunate series of events that occurred.
Our team will be in touch.
^MP
Thank you for contacting Cell C.
We regret to hear about the unfortunate series of events that occurred.
Our team will be in touch.
^MP
Cell C's reply07 Sept 2020, 16:05
Official
Good day Steven
Thank you for contacting Cell C.
We regret to hear about the unfortunate series of events that occurred.
Our team will be in touch.
^MP
Thank you for contacting Cell C.
We regret to hear about the unfortunate series of events that occurred.
Our team will be in touch.
^MP
sH
steven H's updateReviewer Update
08 Sept 2020, 14:31UNBELIEVABLE ARROGANCE FROM CELL C.
Every complaint on this site is met with the stock standard (probably automated) response to the effect of: -
"Good day _______________
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
^MP"
They then do absolutely nothing further to resolve the problem.
If you require proof of this sheer arrogance, go look at all the one star reviews for Cell C.
They are all met with the same stock standard response and zero indication that they made any effort whatsoever to solve the issues.
SHOCKING "SERVICE" !!!
DO NOT USE CELL C EVER.
IF YOU'RE UNFORTUNATE ENOUGH TO HAVE A CURRENT CONTRACT WITH THEM, PLEASE CANCEL IT AT THE FIRST OPPORTUNITY YOU HAVE.
LET'S SHOW THESE ARROGANT BOAT ANCHORS THAT THEIR BUSINESS WILL FAIL WITHOUT CUSTOMERS.
Every complaint on this site is met with the stock standard (probably automated) response to the effect of: -
"Good day _______________
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
^MP"
They then do absolutely nothing further to resolve the problem.
If you require proof of this sheer arrogance, go look at all the one star reviews for Cell C.
They are all met with the same stock standard response and zero indication that they made any effort whatsoever to solve the issues.
SHOCKING "SERVICE" !!!
DO NOT USE CELL C EVER.
IF YOU'RE UNFORTUNATE ENOUGH TO HAVE A CURRENT CONTRACT WITH THEM, PLEASE CANCEL IT AT THE FIRST OPPORTUNITY YOU HAVE.
LET'S SHOW THESE ARROGANT BOAT ANCHORS THAT THEIR BUSINESS WILL FAIL WITHOUT CUSTOMERS.
sH
steven H's update08 Sept 2020, 14:31
Reviewer Update
UNBELIEVABLE ARROGANCE FROM CELL C.
Every complaint on this site is met with the stock standard (probably automated) response to the effect of: -
"Good day _______________
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
^MP"
They then do absolutely nothing further to resolve the problem.
If you require proof of this sheer arrogance, go look at all the one star reviews for Cell C.
They are all met with the same stock standard response and zero indication that they made any effort whatsoever to solve the issues.
SHOCKING "SERVICE" !!!
DO NOT USE CELL C EVER.
IF YOU'RE UNFORTUNATE ENOUGH TO HAVE A CURRENT CONTRACT WITH THEM, PLEASE CANCEL IT AT THE FIRST OPPORTUNITY YOU HAVE.
LET'S SHOW THESE ARROGANT BOAT ANCHORS THAT THEIR BUSINESS WILL FAIL WITHOUT CUSTOMERS.
Every complaint on this site is met with the stock standard (probably automated) response to the effect of: -
"Good day _______________
Thank you for contacting Cell C.
Our team will make contact with you to provide assistance.
^MP"
They then do absolutely nothing further to resolve the problem.
If you require proof of this sheer arrogance, go look at all the one star reviews for Cell C.
They are all met with the same stock standard response and zero indication that they made any effort whatsoever to solve the issues.
SHOCKING "SERVICE" !!!
DO NOT USE CELL C EVER.
IF YOU'RE UNFORTUNATE ENOUGH TO HAVE A CURRENT CONTRACT WITH THEM, PLEASE CANCEL IT AT THE FIRST OPPORTUNITY YOU HAVE.
LET'S SHOW THESE ARROGANT BOAT ANCHORS THAT THEIR BUSINESS WILL FAIL WITHOUT CUSTOMERS.
sH
steven H's updateReviewer Update
14 Sept 2020, 12:59To follow up this complaint of mine about Cell C: -
They responded, to my second reply, by saying it would take up to 48 hours to address my issues.
On 09 September 2020, I received a call from a low level employee, probably working at a call center. She failed to grasp my concerns and was more interested in which phone I had app**** for, as well as, whether I requested the "upgrade" online or at a store.
This indicates to me that she never read my initial complaint properly or at all.
I had to ask her to phone the respective store, speak to Michelle (or Tshego) and determine who the clown was who made the decision. Thereafter, to phone the responsible buffoon and inquire about the reasoning behind his/her decision. Then to either justify it or to re-evaluate it and to call me back with the outcome.
That was 5 days ago and I haven't received any feedback whatsoever !!
You would think that they would have the common sense to apologize to me and to make it up to me in some way, in order to ensure that I remain a customer of theirs.
Unfortunately, they feel that they can raise the middle finger to me, (a loyal client of theirs for almost 20 years). They cannot grasp the fact that they insulted me and treated me like excrement and that their business survival is wholly dependent on their customers.
For a good laugh, go to their homepage and look at their code of conduct. None of that is true, in fact, they behave completely contrary to their stated objectives.
They responded, to my second reply, by saying it would take up to 48 hours to address my issues.
On 09 September 2020, I received a call from a low level employee, probably working at a call center. She failed to grasp my concerns and was more interested in which phone I had app**** for, as well as, whether I requested the "upgrade" online or at a store.
This indicates to me that she never read my initial complaint properly or at all.
I had to ask her to phone the respective store, speak to Michelle (or Tshego) and determine who the clown was who made the decision. Thereafter, to phone the responsible buffoon and inquire about the reasoning behind his/her decision. Then to either justify it or to re-evaluate it and to call me back with the outcome.
That was 5 days ago and I haven't received any feedback whatsoever !!
You would think that they would have the common sense to apologize to me and to make it up to me in some way, in order to ensure that I remain a customer of theirs.
Unfortunately, they feel that they can raise the middle finger to me, (a loyal client of theirs for almost 20 years). They cannot grasp the fact that they insulted me and treated me like excrement and that their business survival is wholly dependent on their customers.
For a good laugh, go to their homepage and look at their code of conduct. None of that is true, in fact, they behave completely contrary to their stated objectives.
sH
steven H's update14 Sept 2020, 12:59
Reviewer Update
To follow up this complaint of mine about Cell C: -
They responded, to my second reply, by saying it would take up to 48 hours to address my issues.
On 09 September 2020, I received a call from a low level employee, probably working at a call center. She failed to grasp my concerns and was more interested in which phone I had app**** for, as well as, whether I requested the "upgrade" online or at a store.
This indicates to me that she never read my initial complaint properly or at all.
I had to ask her to phone the respective store, speak to Michelle (or Tshego) and determine who the clown was who made the decision. Thereafter, to phone the responsible buffoon and inquire about the reasoning behind his/her decision. Then to either justify it or to re-evaluate it and to call me back with the outcome.
That was 5 days ago and I haven't received any feedback whatsoever !!
You would think that they would have the common sense to apologize to me and to make it up to me in some way, in order to ensure that I remain a customer of theirs.
Unfortunately, they feel that they can raise the middle finger to me, (a loyal client of theirs for almost 20 years). They cannot grasp the fact that they insulted me and treated me like excrement and that their business survival is wholly dependent on their customers.
For a good laugh, go to their homepage and look at their code of conduct. None of that is true, in fact, they behave completely contrary to their stated objectives.
They responded, to my second reply, by saying it would take up to 48 hours to address my issues.
On 09 September 2020, I received a call from a low level employee, probably working at a call center. She failed to grasp my concerns and was more interested in which phone I had app**** for, as well as, whether I requested the "upgrade" online or at a store.
This indicates to me that she never read my initial complaint properly or at all.
I had to ask her to phone the respective store, speak to Michelle (or Tshego) and determine who the clown was who made the decision. Thereafter, to phone the responsible buffoon and inquire about the reasoning behind his/her decision. Then to either justify it or to re-evaluate it and to call me back with the outcome.
That was 5 days ago and I haven't received any feedback whatsoever !!
You would think that they would have the common sense to apologize to me and to make it up to me in some way, in order to ensure that I remain a customer of theirs.
Unfortunately, they feel that they can raise the middle finger to me, (a loyal client of theirs for almost 20 years). They cannot grasp the fact that they insulted me and treated me like excrement and that their business survival is wholly dependent on their customers.
For a good laugh, go to their homepage and look at their code of conduct. None of that is true, in fact, they behave completely contrary to their stated objectives.
sH
steven H's updateReviewer Update
01 Oct 2020, 16:06Sad to report that, (as expected), Cell C have made no further effort whatsoever to keep me as a client after being with them for 19 years. Happy to report that I have cancelled my month to month contract with them today. I will, also, be porting my other number I have with them to another service provider, as soon as I've used up the last of my airtime that I unfortunately bought before they treated me like human garbage. This should happen in less than a week and I will finally be rid of Cell C.
PLEASE DO NOT GO TO, OR CONTINUE WITH, CELL C !!!
LET'S SHOW THEM WHAT HAPPENS WHEN THEY HAVE NO CUSTOMERS.
PLEASE DO NOT GO TO, OR CONTINUE WITH, CELL C !!!
LET'S SHOW THEM WHAT HAPPENS WHEN THEY HAVE NO CUSTOMERS.
sH
steven H's update01 Oct 2020, 16:06
Reviewer Update
Sad to report that, (as expected), Cell C have made no further effort whatsoever to keep me as a client after being with them for 19 years. Happy to report that I have cancelled my month to month contract with them today. I will, also, be porting my other number I have with them to another service provider, as soon as I've used up the last of my airtime that I unfortunately bought before they treated me like human garbage. This should happen in less than a week and I will finally be rid of Cell C.
PLEASE DO NOT GO TO, OR CONTINUE WITH, CELL C !!!
LET'S SHOW THEM WHAT HAPPENS WHEN THEY HAVE NO CUSTOMERS.
PLEASE DO NOT GO TO, OR CONTINUE WITH, CELL C !!!
LET'S SHOW THEM WHAT HAPPENS WHEN THEY HAVE NO CUSTOMERS.