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eugene D

1 reviews | Active since Apr 2017

17 Nov 2021, 14:43

Cell c home connecta *******!!!

I used rain wifi at home,i experienced bad service so i canceled and started using telkom broadband,it was expensive and i saw a home connecta deal at cell c,it's cheaper then telkom so i tried it out,with a 50 gig deal i got 50 gig night data free,in just over a period of a month i bought 105 gig,with that i got 105 gig night data free,the problem is i downloaded stuff during the night but my night data was not really used,i believe my day time data was used during the night also,now i have 92.65 gigs of "night time data but when i go online after 12 at night i get disconnected and a message saying i don't have funds even though there is 92.65 gigs showing on the sim card, i contacted cell c customer service but nobody seem to understand me....

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Replies (3)
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eugene D's update17 Nov 2021, 14:54
Reviewer Update
My ref number are ***
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eugene D's update17 Nov 2021, 16:14
Reviewer Update
Cell C *******!!!
I got a call from cell c customer service and i was told when I'm using the internet during the night and my night time data are slow it will automatically jump using my day time data(during the night),when i bought this deal nobody told me the free night time data dont really work,i was also told that i wont be compensated and thats that!!!i am not leaving the situation as is,i wont recommend Cell C to my worst enemy!!
Eugene Dellow
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eugene D's update19 Nov 2021, 17:16
Reviewer Update
I am waiting on the result of your investigation, i am without wifi at home and won't purchase until this issue are resolved