DB
Derick B

1 reviews | Active since Sept 2014

18 May 2021, 10:50

CELL C Home Connecta LTE Lying Data Network

Cell C advertised this new Home Connecta LTE Data card and network works through MTN data network giving best roaming experience to the consumer! I bought a sim card and data to try out this network. The LTE network works ok when you have power. However when there is a power outage then the LTE network goes down in the area for the duration of the power outage meaning there is NO LTE data network coverage. The network does not even switch over to either Vodacom or MTN in times of no coverage. Contacted Cell C via Facebook and Customer Care just to be told that the network does not operate during power outages and does not switch over to roam on other networks as Cell C stated in the media would happen with roaming agreements. Cell C does NOT take responsibility or guarantee network coverage during power outages for data coverage. With this point I want to warn people NOT to buy and use Cell C data cards and data in these times as you will have no network data coverage in the area. Cell C **** in the media stating that when there is no coverage then it will roam on MTN data network which is a lie. Rather stick to VodaCom, MTN and Telkom to have data coverage during power outages for LTE Data usage and coverage!

0
Replies (2)
Cell C
Cell C's reply18 May 2021, 11:33
Official
Good day Derick 

All sites are equipped with back-up batteries, however we experience high rates of vandalism and theft at network sites and as such have to constantly replace batteries. Theft and vandalism increase significantly during load shedding. In addition, load shedding depletes the efficacy of batteries, because they are not given adequate time to recharge. This means that battery backup becomes shorter every time. 

^NT 

Best regards,

DB
Derick B's update18 May 2021, 12:01
Reviewer Update
Thank you for the reply. Fact of the matter is when I called customer care I was told in no uncertain terms that CELL C DOES NOT accept responsibility for no network coverage during load shedding as it is a external problem not caused by CELL C..... then when I asked what about battery back up power I was told that Cell C again can not guarantee LTE data coverage in a area during load shedding. So what is the use to make use of this network if there are no network coverage where other networks do offer full LTE data coverage during load shedding?! Again I stand by my point that this network DOES NOT care about customer care and tech support as stated in various online social media sites even lying in the media about data roaming on ther networks!