SN
Sandile N
1 reviews | Active since Jan 2016
03 Jan 2022, 11:34
Cell C Home Connecta is a Big ****
Recharged the Home Connecta 1TB for R899 in the morning an hour later my internet dropped and everything went to Zero - Cell C is a big ****
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
03 Jan 2022, 15:09Hi Sandile
Thank you for reaching out.
Please advise how long have you had the plan and did you check if your area is covered?
^NH
Thank you for reaching out.
Please advise how long have you had the plan and did you check if your area is covered?
^NH
Cell C's reply03 Jan 2022, 15:09
Official
Hi Sandile
Thank you for reaching out.
Please advise how long have you had the plan and did you check if your area is covered?
^NH
Thank you for reaching out.
Please advise how long have you had the plan and did you check if your area is covered?
^NH
SN
Sandile N's updateReviewer Update
03 Jan 2022, 15:31I have been using your Home Connecta for the last 2 months today you guys decided not to help me when I sent you a DM on twitter you told me you gonna need time which does not help me at all, your call center is telling me that you will take 24 working hours
Number in question ***
Call Center ***
Number in question ***
Call Center ***
SN
Sandile N's update03 Jan 2022, 15:31
Reviewer Update
I have been using your Home Connecta for the last 2 months today you guys decided not to help me when I sent you a DM on twitter you told me you gonna need time which does not help me at all, your call center is telling me that you will take 24 working hours
Number in question ***
Call Center ***
Number in question ***
Call Center ***
Cell C's replyOfficial
03 Jan 2022, 15:47A case was logged for you via Twitter, and our service desk still has to verify the SMS screenshot you sent due to the time stamp being off.
^NH
^NH
Cell C's reply03 Jan 2022, 15:47
Official
A case was logged for you via Twitter, and our service desk still has to verify the SMS screenshot you sent due to the time stamp being off.
^NH
^NH
SN
Sandile N's updateReviewer Update
05 Jan 2022, 13:05To see sms’s is simple you log a call to your IT Support as a P1 incident, what they need to do is to check the messaging table on your DB if you store them there…
Select *
From messaging table
Where msisdn = **** and Campaign = “ Home Connecta
And you see messages or else view your logs on the service that triggers sms’s it’s been over 48 hours and this issue is not resolved this is very disappointing
Select *
From messaging table
Where msisdn = **** and Campaign = “ Home Connecta
And you see messages or else view your logs on the service that triggers sms’s it’s been over 48 hours and this issue is not resolved this is very disappointing
SN
Sandile N's update05 Jan 2022, 13:05
Reviewer Update
To see sms’s is simple you log a call to your IT Support as a P1 incident, what they need to do is to check the messaging table on your DB if you store them there…
Select *
From messaging table
Where msisdn = **** and Campaign = “ Home Connecta
And you see messages or else view your logs on the service that triggers sms’s it’s been over 48 hours and this issue is not resolved this is very disappointing
Select *
From messaging table
Where msisdn = **** and Campaign = “ Home Connecta
And you see messages or else view your logs on the service that triggers sms’s it’s been over 48 hours and this issue is not resolved this is very disappointing