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Andrew M

1 reviews | Active since Sept 2018

30 May 2023, 09:53

CELL C Home Connecta **** and Lies

I believe this will be my last review/complaint as the last consultant I spoke to yesterday for about 30mins concluded the same feedback I received on the 06 April 2023. The exact same feedbacks stating the site is down was read back to me yesterday the 29 May 2023. So since The 06 April I assume nothing was done as the same issue and not been resolved. I've been dealing with cell c on a month to month basis since November 2022 regarding the network problems. So it as clear as day that Cell C is not going to resolve the issue, they are not going to investigate nor do anything about it. I was given the exact same feedback verbatim. However I was advised by pretty moleko sbahle jaca that cell c is currently using the mtn towers and that they would need to escalate so mtn can go look at the tower and provide feedback however they can not provide a turn around time as to when feedback will be received so in essence I would need to wait until undisclosed amount of time for me to get network. I am a client of cell c, cell c is pushing the blame to mtn. After speaking with Nonkululeko magcaba from the technical back office who I then asked what am I left to do since I need network to work and cannot wait an undisclosed time for feedbacks that won't come as previous they provided that exact same feedback on the 06 April and its currently the end of May and I have not received any feedback. So Nonkululeko advised that since I mentioned that my MTN sim has network which is the number she contacted me on that I switch over to MTN which I will do because I'm tired of cell c and the lies all the consultants feed you just so they can go back to chilling and doing nothing. Also MTN has a better deal.

So i will no longer deal with *********** people like moses mofekeng, nhlanhla hlatswayo, beauty mdibaniso, Sithembile Mahlase and all of the other named consultants. To South African, don't waste your time with cell c, just move to mtn, they using their towers anyways so I was told. Oh and I still don't have network and I'm sure 40G are gone cause i told them i cant roll over since I have no connection. lol *** service These are all the case number with no feedback or still waiting: *** *** *** ***

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Replies (1)
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Andrew M's update05 Jun 2023, 12:01
Reviewer Update
No thank you!
I'm happy and fine with a complete switch as advised by your consultant, you use MtN towers so why must I use cell c if they don't even have their own towers. Oh and still no feedback as Nonkululeko magcaba strongly advised I would receive in a form of email. Nothing so bye. I'm now a client of MtN