Cell C Holding my refund ransom

I have a Cell C contract. Last year in November I called cell C's customer services and requested a cancelation. I had over paid my account as a result, Cell c ended up owing me. I asked for a reference number to be sent to me via email. This NEVER happened.

I called Cell C often to get an update on my refund request , which I was assured is on track to paid out this week of January 13 2022.

Today I went to a Cell C store in Mall of Africa and was told by the consultant that in fact, my refund request was NEVER created by the various customer service consultants.

I called the customer service center on: Dec 14 2021 at 11:53 Dec 17 2021 at 11:12 Jan 7 2021 at 10:14 Today, Jan 14 I called a number of times with no progress.

The consultant on 7 Jan even went as far as saying she will escalate the refund.

I canceled my contract for the refund to be done by Jan 13 2021. But the *********** customer service consultants did not log my refund. I now have a reference number given to me by an in-store consultant. The reference is ***.

Cell C owes me R1200+ which I want back. As a client, I should not be the one chasing Cell C for my refund. If the tables were turned, Cell C would be calling my everyday! I would like my money pls. Within the next 72 hours would work.