CELL C - HELP ! NO ASSISTANCE

Hi there,

I’m referring to numerous conversations, emails and calls (all ref received as below) End of October I requested an upgrade. The only 2 x Iphones Cell C could offer was a IPHONE SE 64GIG and I PHONE 12. I Phone 12 was R1000 more expensive a month and the upgrade department said the SE would be fine. I tried transferring my data unsuccessfully to the new phone as it was not possible after 2 days. The ringer was also not working so I booked the phone in withing 3 days as a faulty phone and due to Cell C that cannot fulfill my needs requested a cancellation of the upgrade as well.

After NUMEROUS ATTEMPTS requesting collection on 4 November 2020, Cell C finally picked up the IPHONE SE 21 January 2021. (Cleaner disposed of my yellow slip with the tracking number of the pick up.)

Cell C has not booked in the phone on their side and refuse to track the phone without the number on the slip, as this is also now over a month. SAMSUNG SE does have 2 IMEI numbers on the box, which I hope you can use to track the phone on your side: IMEI: *** and IMEI: ***.

RESOLUTION: 1. Book in my phone as received: 2: Cancel my upgrade: 3. Cancel my Cell C Contract so I can port my number to Vodacom who can assist me with a preferable phone with agreed price.

REFERENCES:

05 NOV 2020 09:45 #*** 09 NOV 2020 12:39 #*** #*** 10 NOV 2020 09:00 #*** 12:54 #*** 19 NOV 2020 13:11 #*** 07 DES 2020 13:00 #*** 07 DES 2020 17:45 #*** 30 DES 2020 15:25 #*** 08 FEB 2021 11:05 #*** #*** #*** 17 FEB 2021 11:32 #***0 70406 17 FEB 2021 12:50 #*** #*** 17 FEB 2021 14:20 #***

Nobody can help me. I am not sure what to do